Domestic Assistant

Position Title

Domestic Assistant

Service Area

Client Planning and Service Delivery

Location

LRV / Redlands / Ipswich

Classification

SCHCADSI Modern Award 2010 - Home Care Employee Stream Level 1

Employment Status

Casual

Reporting to

CHSP Team Leader

Staff directly supervised

NIL

**Purpose of Position**

This job description summarises the work content and nature of the post and its role in the organisation. It does not specify every aspect of the job in detail and broad headings covering only the primary responsibilities of the post have been used. It is implicit that the usual associated routines & duties are included and that staff will work flexibly and undertake the obligations required by the organisation.

The purpose of the position is to undertake a wide range of domestic tasks for individuals who choose to remain in the comfort and security of their own homes and to help them live as independent and active lives as possible by supporting them in an enablement focussed way. The tasks you undertake will be agreed by the service user and the CHSP Team Leader once they have assessed the service user’s requirements.

Domestic Assistants will be responsible for ensuring that service users homes are kept in a clean, hygienic and homely condition according to individual needs and wishes and in a manner that is reflective of STAR Community Services’ values of respect, dignity and empowerment.

**Key Responsibilities**:
The following list gives examples of the type of duties you may undertake. All of these should be done in a manner which encourages service users towards the maximum degree of independence and activity appropriate to their abilities.

General domestic cleaning duties.

Provide sorting assistance to the “Assistance Care and Housing” program.

Washing floors and other surfaces.

Vacuuming and dusting.

Emptying of domestic rubbish bins

Cleaning bathrooms, toilets, kitchens, living rooms, bedrooms and hallways.

Changing bedding.

Internet Shopping or Client Shopping (ONLY WHERE SPECIFIED)

Any reasonable task requested by the client or STAR Service Planning and Delivery team.

To report to the organisation in the event of any concern for the well-being of the service user, alerting them to any serious or urgent problem.

Maintain basic records such as time sheets, visit record sheets, financial transaction forms, issue receipts financial transactions are carried out.

To attend staff meetings, supervision & training as required.

Co-operate with service user’s carers, relatives, health care professionals.

To respect the confidential nature of the work, giving information to a third party, other than a member of the STAR, only with the prior consent of the client.

Maintaining a flexible approach to the service provided.

To carry a personal identity card at all times when at work and to show it to all service users on introduction or to any person having reasonable grounds to require you to identify yourself.

To wear protective clothing as provided

Not to smoke in client’s homes.

To have mobile phones switched to silent whilst in service user’s homes

Not to use a service user’s telephone unless in the case of an emergency.

To ensure that the Health & Safety and Equality & Diversity policies are implemented at all times.

Not to accept gifts / tips from clients.

Not to remain in a client’s home when they are not there.

To undertake any other related tasks requested by STAR Management.

Other duties as agreed by both parties.

**Organisational Responsibilities**

Understand, support, commit to and promote STAR Community Services’ mission, vision and values, maintaining a positive image of the organisation.

Adhere to all STAR’s policies and procedures.

Comply with all legislation and regulations affecting the position.

Adhere to the Code of Conduct and scope of practice.

Take reasonable care to ensure that actions and omissions do not impact the health and safety of others.

Provide a high standard of customer service to all clients and stakeholders, and participate in continuous improvement processes for service delivery.

Actively participate, contribute to your team and wider organisational initiatives.

Advance STAR’s reputation in the community, support service delivery by providing person centred care and services.

Undertake relevant training and professional development, including regular supervision.

Encourage feedback and contributions to service delivery improvements.

Support the development of skills and programme knowledge to ensure continuous improvement in the client experience when accessing the service.

Remain aware and knowledgeable of the service delivery that STAR provides to the community.

Maintain accurate and reliable records and filing systems.

Highlight any issues to the relevant Manager.

Ensure service delivery within current service delivery limits.

This position has been assessed as risk assessed role under NDIS