Customer Supply Chain Development Manager

**Customer Supply Chain Development Manager**

**The Company**:
Coca-Cola Europacific Partners is one of the leading consumer goods companies in the world. We make, move and sell some the world’s most loved brands - serving 600 million consumers and helping 1.75 million customers across 29 countries grow. We combine the strength and scale of a large, multi-national business with an expert, local knowledge of the customers we serve and communities we support.

Our portfolio in Australia includes the Coca-Cola family of products, as well as loved brands like Sprite, Fanta, Mount Franklin, Keri Juice, Powerade, Barista Brothers, Jim Beam, Canadian Club and Grinders Coffee.

We’re proud to be part of the Australian community and recognise the importance of giving something back. In addition to our efforts on wellbeing, recycling and sustainability, together with Coca-Cola South Pacific we distribute $1.1 million annually to local charities through the Coca-Cola Australia Foundation.

At Coca-Cola Europacific Partners, we are always refreshing the way we work and becoming a more inclusive, diverse and equitable company. As an employer, as a place to work, and as a business. Because when we represent the society we serve, everyone is truly welcome. Everyone In - no one left out.

**The Team**

The Planning team is responsible for translating forecasts into operational demand and supply plans - converting stock availability into customer service - and partnering with our Customers toward win-win outcomes.

We are a team of industry connected, trusted professionals who are committed to building lasting relationships. We pride ourselves in delivering an outstanding service whilst continually seeking to improve our internal operating efficiencies and service from our suppliers.

**The Role**

We have a fantastic opportunity to join our team in this pivotal role as Customer Supply Chain Development Manager. You will be responsible for the development, implementation and tracking of customer supply chain initiatives across our top 25 customers. You will work closely with both internal and external stakeholders to drive improvement outcomes and value adding projects that support CCEP in being the number 1 supplier in Australia across Retail, On-The-Go and Licensed channels.

The role supports the Head of Customer Supply Chain in long term strategy development as well as clear reporting that adds insights and value to the total supply chain for our customers leading to improve The Advantage Survey results for CCEP.

**Key Responsibilities**
- Building and maintaining supply chain relationships with key customers to drive high engagement scores in The Advantage Survey.
- Engaging regularly with customers at senior supply chain level to share knowledge and information, collaborate on mutually beneficial initiatives, review performance metrics and plan key events, through regular meeting cadences with customers.
- Understanding end to end order to delivery processes for CCEP customers.
- Supporting programs and projects of work within Supply Chain to ensure delivery in full and on-time metrics and clear reporting across the CCEP business (Australia and European requirements).
- Drives improvement in customer non-conformance - managing initiates and projects to meet our customer standards.
- Leads reporting and insight generation for both internal and external market trends to assist in strategy development for the customer supply chain. Anticipating and responding to key marketplace developments, trends, opportunities or threats, and develop collaborative action plans to proactively address key customer initiatives.
- Support CSM’s with strategic direction based off industry insight, data and analysis to facilitate topical agendas within customer collaboration forums.
- Assist in standardisation of Supply Chain Joint Business Plans with Key customers by supporting the team with templates, trends, data and insights.
- Tracking and communicating supply chain performance with customers and internal CCEP teams.
- Standardising communication for any customer insights that may affect order execution and delivery to relevant stakeholders.
- Codifying ways of working across the Customer Supply Chain Team - focusing on best practice from industry and CCEP Europe where possible.
- Assisting in industry and CCEP Global forums with stakeholders and competitors to leverage and build on the CCEP Australia Supply Chain Brand.
- Leading any tender projects for the Customer Supply Chain Team - bringing insight, best practice and clear execution plans.
- Lead a team of 1 direct report to enable reporting and analytics as well as leave coverage for VRP role - managing clear prioritisation and time management for the team.
- Influencing inventory and reporting teams to work in concert to align and simplify daily/weekly/monthly reporting that adds value and drive improvements in service levels.

**Experience and skills we are looking for*