Housing Support Worker

**Program Summary**

Immediate Housing Response (IHR) has two streams of funding
- Singles and Couples
- Families

This funding provides immediate case management and short-term temporary accommodation (for example, in hotels and motels) when possible, for people experiencing homelessness or at imminent risk of homelessness. The program also supports clients proactively, to facilitate the transition to safe and secure housing through home ownership, the private rental market, or the social housing system.

The program employs two Housing Support Workers to provide support to clients and in consultation with the Youth Outreach Officer and Team Leader, utilise the brokerage component.
- Emergency brokerage is provided to:_
- Deliver support for short-term temporary accommodation response to people who are experiencing or at imminent risk of homelessness and who have no other alternative accommodation or housing option
- Assist people who are placed into this temporary accommodation to stabilise their situation and transition to longer-term housing
- Support is provided to:_
- Assist in the distribution of the brokerage, including securing short-term temporary accommodation for households
- Deliver and coordinate appropriate case management services to people in short-term temporary accommodation, and to those unable to be accommodated, to assist them sustain their temporary accommodation and pro-active assistance to transition to safe and secure housing
- Where appropriate services are in place, refer to these services for ongoing support

**Attributes Required to Meet the Responsibilities of the Position**
- Qualifications/Industry Experience/Licences_
- Qualifications in community work, community development, human services or similar
- Experience in community engagement, social work or similar
- Experience navigating rental, housing, employment assistance and Centrelink systems is desirable
- Demonstrated engagement skills with complex clients
- Queensland Driver’s Licence
- First Aid and CPR certificates
- Screening_
- Working with Children Blue Card
- NDIS Worker Screening Check
- Ability to meet and maintain any other current or future legislative benchmark requirements and government or organisation mandates
- Cultural Awareness_
- Ability to uphold the principles and practices outlined in CTC’s Cultural Working Document
- Ability to respond in a culturally sensitive way to all stakeholders of the service
- Ability to uphold cultural protocols and maintain community support
- Time Management and Accountability_
- Time management and IT competency to ensure all case notes and other responsibilities/deadlines are met and to ensure that client files are kept up to date within 24 hours on a database

**Responsibilities of the Position**
- A broad outline of the responsibilities position includes:_
- Engage with clients, ensuring they feel heard and respected
- Actively work to support people who are homeless through brokerage and intensive support
- Utilise brokerage to access short-term, immediate accommodation (such as hotels, cabins)
- Work collaboratively with short-term accommodation providers and the client to make this accommodation a success
- Develop a plan with the client and walk alongside them to complete their plan
- Help clients develop skills which allow them to succeed in obtaining and keeping safe and secure accommodation
- Help clients to submit forms professionally to the Housing Service Centre, to private Real Estates, Tenancy organisations or any organisation that can help make their housing a success
- Process Queensland Homelessness Information Platform (QHIP) referrals, checking daily and actively following through
- Complete the Tenancy Skill Training and assist clients to do the same
- Support clients through headleases, private rentals, shared housing or public housing to gain safe and secure housing
- Assist clients to establish their new property
- Maintain accurate case notes, support plans, brokerage reports and case studies
- Network with internal and external services as required
- Provide ‘wrap around’ supports for clients in areas that may impact their housing circumstances

Pay: From $37.35 per hour

Expected hours: 38 per week

**Benefits**:

- Salary packaging
- Visa sponsorship

Schedule:

- 8 hour shift
- Monday to Friday

Work Authorisation:

- Australia (preferred)

**Location**:

- Kingaroy QLD 4610 (preferred)

Work Location: In person

Application Deadline: 06/06/2025
Expected Start Date: 23/06/2025