IT Support Analyst

1 week ago

Subiaco, Australia Northern Star Resources Limited Full time

Ready to pursue your professional journey with Northern Star? As an ASX 50 global-scale gold miner, we have sizeable operations in Western Australia and Alaska. With unparalleled pathways for advancement and avenues for personal growth, we stand as Australia’s premier gold employer. Your journey starts here.
- At Northern Star, we live by our STARR Core Values of Safety, Teamwork, Accountability, Respect and Results. These Values are not just words on paper; they are the cornerstone of our Company culture and guide everything we do. You will play a pivotal role in upholding these Values and contributing to our collective success.
- We have an exciting opportunity for an IT Support Analyst to join our team. Promising a long-term and fulfilling future, join our esteemed technical team supporting both corporate and site-based operations. This role offers a dynamic environment to grow your IT career.

**Here’s what awaits you**:

- Provide customer service to Northern Star employees and contractors.
- Participate in the on-call roster for remote support via call, text message, or Teams.
- Advise staff and contractors on IT security best practices and ensure compliance with policies.
- Assist with implementing IT projects on-site.
- Ensure compliance with company policies and procedures.
- Secure decommissioned equipment and destroy data as per standards.
- Maintain passwords for network and security equipment in the IT password management system.
- Evaluate, recommend, and implement IT end-user computing solutions based on standards and best practices.

**To thrive in this role, you’ll need**:
**Experience**:

- Minimum 1-year of relevant experience providing first level IT support.
- Experience in the mining industry is an asset.
- Proven experience supporting IT environments including Windows 10, Office, SCCM, Active Directory, and mobile platforms.

**Qualifications**:

- Degree in computer studies or certifications in Microsoft/Azure.
- ITIL certification or experience working within an ITIL framework is desirable.

**Passion for Growth**:

- Strong communication and customer service skills.
- Ability to prioritise and execute tasks in a high-pressure environment.
- High level of integrity, professionalism, and attention to detail.

**Discover the perks of working at Northern Star**
- Company subsidised GU Health Insurance.
- Gold Price Variable bonus incentive.
- Short-term incentive bonus program.
- Employee Share Plan programs.
- Gold standard parental leave policy.
- GoldSTARR rewards program - cash savings for everyday expenses.
- Employee Assistance Programs (EAP) with free, confidential counselling and wellbeing services.
- Salary continuance (income protection) insurance from commencement.
- Salary sacrificing benefits, including novated leasing and remote area living benefit options.

**Eligibility**:
Northern Star is an equal opportunity employer committed to achieving a diverse and inclusive workforce. We encourage people from all backgrounds to apply.

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