Customer Manager

7 days ago

Melbourne, Australia MCI Full time

**The role**:
In this permanent full-time role, you will work with both new and existing clients. As a Customer Manager, you will develop and nurture ongoing and new relationships with key Business Decisions makers (primarily in Learning and Development, HR, Change) with the goal of establishing a fit between their requirements and our services. You will:

- Plan and execute sales presentations and demos to Clients.
- Expand revenue with current client’s accounts while building relationships with key stakeholders.
- Partner with stakeholders to translate business needs and service requirements into new solutions for customers.
- Maintain contract commitments with internal and external stakeholders.
- Act as the voice of the customer, gathering customer feedback and helping share the product roadmap.
- Attend industry events and build industry/business networks.
- Work collaboratively in a team-based environment and execute on strategy

**To be successful in this role you will have**
- 5+ years of experience in B2B sales, preferably selling services
- Experience selling in a training industry or recruitment is highly desirable but not mandatory.
- Highly effective networking skills to identify and connect with key stakeholders
- Proven experience in achieving sales targets in either an Account Management, Business Development or Relationship Management role
- A strong client focus with the ability to build effective, lasting relationships
- Experience in effectively managing a variety of accounts

**Be rewarded for your success**
- FLEXIBILITY to work from home or from any APM office in any location in Australia or from both.
- Fitness Membership discounts
- Discounted Health, Pet, Home and Content Insurance
- Access to external confidential counselling from an Employee Assistance Program (EAP) provider

**About APM Group**:
We’re a diverse team of over 13,000 people across 11 countries with a shared purpose - to enable better lives. Our purpose is the common thread that lives in everything we do, and it starts with enabling better lives for our employees and their families too.

Our work enables the people we serve to realise their ambitions and aspirations through sustainable employment, independence, better health and wellbeing, and increased social participation.

When you join APM, there’s an opportunity to grow your career in Human Services, across multiple global brands and geographies. You can expect a great work-life balance, extensive learning opportunities, networking programs and employee benefits. But most of all you can expect to make a lasting impact on the lives of others, who rely on our services.

**Ready to Join?

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