Health Clerk/medical Receptionist

Experience a unique health setting supporting ADF members
- Full time bench role - get paid even when not rostered
- Covers all locations in Northern NSW

**About Us**

**About the Role**

You will be responsible for providing clerical services including maintenance of electronic and hard copy health records, maintaining databases and information management systems, filing and photocopying and ordering stationery. You will also communicate with internal and external customers to obtain patient information as required. The work you undertake will be in accordance with Defence Policies and Procedures, Medical-in-Confidence and Staff-in-Confidence standards.

This is a bench role which means you may not be provided a full roster and instead, you'll be paid to be at home (on the 'bench') until you are scheduled to attend a shift during the week to make up the hours and of course provide much needed support for unplanned and planned leave or surges due to deployments or ADF Assist programs. If you're not scheduled for full time shifts in a week, you still get paid full time - even if you only work part time hours.
- To be successful in this role, you will have:_
- The highest levels of personal integrity and ethical behaviour.
- Minimum of 1 year full-time experience in an Administrative role (or part-time equivalent).
- Demonstrated ability to work in a customer service focused environment (desirable).
- Ability to work independently as well as part of a team to support the delivery of safe, efficient and high-quality care to patients.

**About Willliamtown Health Centre**

Williamtown Health Centre is located 30km north of Newcastle at RAAF Base Williamtown, Australia’s premier fighter pilot training base. The base is one of the busiest in New South Wales, employing over 4500 people. The key functions of the Health Centre include primary health care, psychology, physiotherapy, and dentistry. Williamtown Health Centre’s standard operating hours are 0730-1530 Mon-Thurs, and 0730-1430 Friday.

**About You**

With experience working in a clinical support role, you enjoy knowing your work is contributing to positive health outcomes for patients. Your excellent interpersonal skills mean you are able to easily communicate with internal staff and external customers and your team knows you are willing to go the extra mile to help out wherever needed. You understand the importance of accurate and up-to-date record keeping in a clinical environment and take pride in being responsible for this. You are a respectful and professional person who demonstrates exceptional moral values in everything you do. You are passionate about providing clinical support services and working as part of a multi-disciplinary team to support delivery of the highest standard of care to patients.

**Rewards & Benefits**
- Be part of an amazing culture, based on the values of trust, care, innovation and pride
- Gain access to Global Employee Networks that embrace diversity and inclusion
- ‘Start with a job and stay for a career’ with extensive employment and growth opportunities across Serco’s many contracts
- Meaningful work supporting defence personnel
- Referral Programs
- Paid annual and personal leave
- Paid CPD leave for permanent employees
- Paid volunteer leave and leave for reservists
- Provision of uniform
- Variety of lifestyle discounts through the Serco Benefits program including discounts with Apple, Qantas, Hoyts Cinemas and more
- Plus, ongoing 24/7 immediate mental health and counselling support via our Employee Assistant Program (EAP)
- Join a dedicated team of collaborative and supportive health professionals

**Referrals**

Refer a friend or colleague and be rewarded

Refer a Healthcare Professional to join Serco’s Australian Defence Force Health Services Team and receive a $500 Prezzee Voucher if they are successful

**Join Us**

**Please note your resume must include - start and finish dates for each role, along with employment type (e.g. casual, part-time, full-time) and hours worked per week.**

You must also be an Australian Citizen in order to obtain the required Baseline Security Clearance for this role.

**Serco and Proud**

At Serco, not only is the nature of the work we do important, but everyone also has an important role to play from caring for vulnerable people to managing complex public services. We are a team of 60,000+ globally and 16,000+ in Asia Pacific responsible for delivering essential public services in areas including defence, justice, immigration, healthcare, facilities management and citizen services.

Serco’s values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people matter and make a difference every day.

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