Team Leader

23 hours ago

Caloundra, Australia BUSY Ability Full time

Posted: 08/05/2025

Closing Date: 11/06/2025

Job Type: Contract

Location: Caloundra

Job Category: Employment Services

**Our vision is to have more people in jobs, more people learning new skills, and more communities exposed to positive change, in partnership with employers and industry.**

**About BUSY Ability...**

BUSY Ability is part of The BUSY Group, a not-for-profit organisation presenting over 45 years' experience in its’ field. BUSY Ability enables people with a disability and people with a lived experience of the justice system to realise their full potential through participation in meaningful employment. Engaging in communities across Northern NSW, ACT, Victoria, North QLD, South East QLD including Gold Coast and Brisbane.

**A bit about the role...**

Working within a Workforce Australia specialist contract; Ex-Offenders Program, the Team Leader will assist the Business Manager by fostering a supportive and encouraging working environment that builds a strong culture in exceeding all targets for commencements, placements and outcomes, while complying with Deed requirements and any relevant Policy Guidelines.

Reporting to a Business Manager, Team Leaders ensure day-to-day mentoring and coaching is available to team members. This will require them to participate in a range of initiatives and to support the achievement of objectives as directed by the Employment Programs Management Team.

Team Leaders are committed to the values of The BUSY Group as a community based, Non-Profit organisation, promoting inclusion and economic participation for all Australians, particularly those who are highly disadvantaged by building community capacity through representation with local employers, Indigenous, CALD, PWD, parenting, health, education & youth services.

This role is full time, fixed term until 30 June 2027, based in Caloundra.

**BUSY Benefits**
- Competitive Salary; Circa $73K + super + NFP salary sacrifice
- NFP Salary Packaging (up to $15,900 per year) **PLUS**meal and entertainment card
- Training and Professional development commitment
- Career progression and internal transfer opportunities
- BUSY Benefits program
- Employee Assistance Program
- Tools of the trade to support your individual role

**Desired Skills and Experience**:
**A bit about your experience**
- Demonstrated customer service experience
- Digitally savvy - intermediate computer skills
- Previous administration experience
- Ability to work under pressure and meet KPI’s
- Ability to resolve complex client situations with resilience and maturity
- Ability to obtain a Blue Card and National Police Check

**Next steps...**

This role will actively commence recruitment from the date of advertisement. The closing date of this ad is dependent on the appointment of the role.

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