Business Support Manager

3 days ago

Fremantle, Australia Ampol Full time

Full-time permanent role
- Location: Western Australia
- Lead multi-site Ampol retail stores and drive best practice

About Ampol

Our company has always been about more than fuel. Fuel may be the foundation of our business, but our motivation and purpose come from the people, businesses, industries and communities we engage with. From our origins until today, we’ve always been inspired by the role we can play in people’s lives - to keep them moving, to make journeys happen.

Here at Ampol, we are proud of our heritage as Australia’s only owned fuel brand. For over 100 years we have supported Australians to travel far and wide, and we’ll be here for 100 more powering better journeys for today and tomorrow.

About the role:
You will lead a team of Store Managers across multi-sites within Perth and regional WA.

This role is focused on driving shop sales and fuel volume, providing solid leadership and coaching to team members, identifying key market trends and delivering high levels of customer satisfaction.

Key responsibilities:

- Analyse key trends in P&L performance and putting effective action plans in place to improve performance as required
- Monitor the execution of retail initiatives, promotional programs and ensuring the customer offer is executed across each site
- Provide strong coaching and leadership to all Ampol retail employees in this area
- Develop workforce resourcing plans for your territory, including implementation of workforce succession planning
- Drive compliance and ensure operations are conducted in a safe and timely manner
- Keep up to date with the latest competitor activity, local community initiatives, and customer demographics in order to develop retail responses in the market.
- Communicate with stakeholders and being highly organised to effectively influence and work alongside regional teams, support functions and the retail operations team

About you:
An individual who is passionate about coaching and mentoring retail employees to drive business results. Ideally you will have previous multi-site retail operations, with a detailed understanding of P&L drivers from both store and market level perspectives matched with an ability to drive change and cost efficiencies.

Key skills and experience:

- Commercial acumen, exceptional people leadership capability
- Multi-site experience in Convenience, Grocery or Big Box is highly regarded
- Lead and promote a strong customer experience culture
- Strong attention to detail to detail to maintain excellent retail standards
- Experienced in working in a fast-paced environment, strong organizational skills
- Full unrestricted driver’s license

Our benefits:

- Competitive Salary and performance bonus
- Career development and learning opportunities including LinkedIn Learning and other tailored training solutions
- Internal recognition platform amplifying the achievements of those who do great work and demonstrate our capabilities and values.
- Paid Parental Leave - up to 12 weeks paid Parental leave, and up to a year off (unpaid)
- BabyCare Package - financial and flexible support for parents transitioning back to work
- Need some wheels? Novated Lease options are available
- Fuel up on us - receive a 25% fuel discount all year round for one privately used cars
- Invest in your future with the Employee Share Scheme
- Community giving day - spend one day volunteering with one of our partners

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