Operations Coordinator

1 day ago

Melbourne, Australia World Challenge Full time

**Love working in travel? Love adventure? We are seeking a Support Coordinator to join the World Challenge team.**

World Challenge trips have been refined over 30 years, with an emphasis on enriching the lives of young people through experiential travel. The World Challenge philosophy is based on a belief that character and perspective are developed through real world experiences. Working in partnership with schools, World Challenge facilitates powerful student led expeditions across the world as a means of providing opportunities for young people to develop crucial life skills, such as leadership, resilience, and self-belief.

With a focus on personal growth, learning service (often through sustainability and nature regeneration initiatives), health and wellbeing, our vision is for young people to return from their World Challenge with a concern for something larger than themselves, an enriched view of self and a newfound confidence to tackle the world

**About the role**:
As one of our Support Coordinators, you’ll be part of our Global Support Team, providing a seamless level of customer support from the point a participant signs up, to their return home at the end of the trip. This is a varied role that includes ensuring customer questions are answered, and they are prepared for their trip, as well as fast-paced problem solving whilst teams, are in destination.

**What you will be doing**:

- Providing customer support for teams when they’re on trips by prioritising, managing and recording incidents, ensuring customers receive the highest level of care and support and enabling them to still enjoy and participate in their trip.
- Acting as a point of contact for customer feedback and responding and resolving any issues where possible
- Collaborating with other members of the team to ensure all participant administration (including medical information, passport, and payments) is up to date before departure

**What we are looking for**:

- An organised individual with the ability to prioritise tasks effectively
- Excellent communication skills, both verbal and written
- The confidence and initiative to identify and implement next steps and actions to ensure customers are constantly receiving the best possible service
- A passion for travel and student development, and previous experience of working in a customer service role
- The highest level of integrity, intellectual honesty, and strong work ethic
- Ability to commit to a rota shift system for the times of the year when teams are on trips

**The benefits we have to offer**:

- Competitive salary
- Company bonus
- Hybrid working model - 2 days in the office, 3 at home
- Wider scope for learning, working with teams across the world

We believe people are happier and perform best when they are able to be their true self, and that diverse teams deliver better results.

Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish. We are committed to driving change through increasing awareness of, and counteracting, unconscious bias; building an inclusive culture, and embracing diversity in all its dimensions.

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