V - Doorways Receptionist

Start your mission volunteer experience with The Salvation Army today

We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.

ABOUT US

The Salvation Army is one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your skills and expertise to make a real difference in the lives of people who need help most.

A Receptionist is needed to support the Doorways Team at Bentleigh Salvation Army as they serve vulnerable people in the surrounding community.

Key Activities and Expectations

Undertake Administrative Functions
- Assist with administrative tasks including record keeping, data entry, photocopying of documents and that office is well presented and documents are filed.
- Assisting site Manager/Supervisor with other tasks as directed.
- Respond to phone calls and direct calls to the appropriate personnel.
- Meet and greet clients, interpret their needs, screen and prioritise client appointments through an assessment of client needs and urgency of response.
- Negotiate with clients in the event of disruptions at the reception.
- Perform basic administration functions such as data entry, filing, archiving and other tasks associated with the role
- Client personal details are handled as per privacy guidelines and privacy and confidentiality of client information and personal details are maintained at all times.

Provide Customer Service
- Exhibiting professional image of the office environment, displaying professionalism and integrity at all times.
- Accurate information provided to customers.
- Refer people to appropriate Salvation Army services. Follow up with Manager if unsure.
- Listen carefully, and acknowledge and refer concerns, issues or queries to Manager.

Maintain a Safe and Healthy Environment
- Immediately report any health and safety concerns, notifiable incidents and near misses, to Senior Team Leader and ensure any hazards are controlled until rectified.
- Ensure hazard, incident and accident form is completed when required in a timely manner.
- All volunteers are to be mindful of their own health and to take care of the health and safety of others.
- Volunteers are required to comply with all TSA work, health and safety policies and procedures as applicable to their workplace.

Time commitment - Every Monday from 9:30am to 4pm

Customer service and administration experience is desirable, but we offer full training.
- The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. _
- We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W_
- The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child related roles will require the successful completion of a Working with Children Check. _
- Additionally, certain volunteer roles may require a National Police Check._