Cc Bri/gov

flexhive is your on-demand talent platform. We seek Customer Service Officer with excellent communication skills and attention to assist in the delivery of an Electoral Event.

**About the role**:

- full-time positions across Brisbane (on-site only)
- 6-month contract (potential extension)
- $42-$45 per hour + Super
- Full-time hours, Monday to Friday (Work on weekends may be required)
- Jobs are in urban locations and close to public transport: Elizabeth St location
- Easy to fill timesheet, on-time weekly payment, and option for Real-Time Remuneration

**As** Customer Service Officer**, your responsibilities will include**:

- You are the first point of call from internal staff in relation to employment, training and payments.
- Make and communicate decisions within defined boundaries relating to the area of responsibility using training, templates and standard operating procedures provided.
- Cultivate and maintain stakeholder relationships, including assisting in the resolution of stakeholder problems.
- Make decisions and resolve issues with some guidance from more senior staff.
- Escalate complex issues as required.
- Undertake quality assurance activities to maintain the integrity, availability and capability of the systems including data input.

**Requirements**:

- Must be Australian citizen.
- Ability to work under pressure in a highly agile and fast pace operational environment.
- Solves problems while following a clear set of guidelines and rules.
- Demonstrates resilience and calm when dealing with complaints or challenging situations.
- Professional demeanour with a high level of integrity.
- Experience working in a call centre environment is desirable but not necessary.

We are looking for a customer service superstar with excellent communication skills and a proven ability to communicate effectively and sensitively with a diverse range of people.

As a flexhive member, enjoy benefits like 50+ retail savings, preferred super fund rate, and access to our learning platform (coming soon). By joining our talent pool, you'll be considered for multiple job opportunities.

Our 4-step process:

- Submit Application
- Complete Work Preference Survey
- Virtual Face-to-Face Interview
- Onboarding Training

**flexhive by Hudson opens a world of flexible jobs at your fingertips. We employ 100+ staff, pay over 1200 temps in Australia & New Zealand and grow weekly.

flexhive is part of Hudson Recruitment Group, one of APAC's most prominent independent recruitment agencies.