Customer Support Assistant

7 days ago

Brisbane, Australia JBC Brisbane North Full time

At Just Better Care Brisbane North we put a high emphasis on finding the "right person" to fit our organisation and assist our customers. We are looking for a Customer Support Assistant to join our growing NDIS support team. In this role, you will provide essential assistance with client intake processes, customer engagement, compliance support and resource management. You will help to support smooth on boarding processes for new customers, and contribute to the maintenance of NDIS Compliance Standards. Of course, you will be supported along the way by an award winning, energetic and highly motivated team. You are: - Honest, smart, reliable, consistent, confident and proactive - Familiar with working towards KPI's and have a growth mind-set; - Someone who takes pride and ownership over their work, - Familiar and capable with maintaining compliance standards; - An excellent self-manager with demonstrated ability to multitask; - A forward thinker who loves planning and organising; - A go-getter with people and communication skills What you will be doing: - Assist the Customer Support Officer’s with customer on boarding processes by preparing Service Agreements and intake documentation. - Help manage customer communication and enquiries, providing friendly, proactive service to ensure customers feel supported. - Assist in scheduling Home Care Workers to meet customer needs, maintaining clear records of interactions and allocations. - Maintain accurate record keeping for customer files including communications, feedback and case notes in customer management system. - Support compliance efforts by helping to monitor and align with NDIS compliance standards and internal policies, processes and procedures, always ensuring documentation is up to date and current at all times. The Benefits: - Work for an award winning employer; Great Place to Work and Best Workplaces in Healthcare and Social Assistance 2024. - Weekly pay - Ongoing training and development - Employee Assistance Program About us: Just Better Care Brisbane North is an award winning community organisation providing flexible, in-home social and lifestyle support to older Australians, Veterans and people with a disability. We assist our customers to continue to live independently in their own home by providing services. We are NDIS registered and an approved Home Care provider. At Just Better Care Brisbane North, you will be provided with excellent opportunities for professional growth through development, flexibility and support. Next Steps: **Possible starts with you

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