Customer Liaison Officer

Salary: $59,041 - $66,363 p.a. plus 11.5% Super
- Join a team that supports community health & fitness
- 12 month contract

**About the role**
This is a **12 month, fixed term**role working**full-time**, 3**8 hours** per week as per the roster. This position is located at the **Bomaderry Aquatic Centre, 127 Cambewarra Road, Bomaderry.**

**Duties**
Reporting directly to the Shoalhaven Indoor Sports Centre Coordinator, the focus of this position is to:

- Provide, train and educate staff in the delivery of excellent customer service.
- Contribute to improved customer service and organizational effectiveness, by acting ethically, honesty and with fairness.
- Manage membership and visit passes for patrons and encourage the use of all facilities by the general community.
- Prepare customer service reports.
- Conduct tours of the facility for visitors.
- Be familiar and maintain a level of knowledge and competence that ensures familiarity with all operations and programs associated with the facility.

**Skills & Experience**
To be successful in the position, you will possess:

- Demonstrated experience working in a similar customer service role, including coordinating a point-of-sale team
- Valid Working with Children Check
- Senior First Aid Certificate and Resuscitation Certification
- Demonstrated experience working in a similar customer service role, including coordinating a point-of-sale team
- Class C Driver’s Licence
- Proof of Australian residency or citizenship, or authority to work in Australia (visa)

**About Shoalhaven City Council**
Shoalhaven City Council is a dynamic organisation serving a large and diverse community; limitless opportunity exists for an exciting and rewarding career. The Shoalhaven is located just 2 hours from Sydney and 2.5 hours from Canberra. The Shoalhaven is home to 104,000 people and comprises of 49 unique towns and villages. It is a place of great natural beauty and offers an enviable lifestyle and positive work-life balance.

**Benefits**
We are committed to creating a positive culture and strong team environment, and offer a range of benefits:

- Generous Leave Entitlements
- Long Service Leave After 5 Years
- 9 Day Fortnight for Outdoor Staff
- Flexitime for Indoor Staff
- Remote Working Arrangements
- Fitness Passport
- Novated Lease Arrangements
- Discounted Private Health Insurance
- Training and Development Programs

**How to Apply**

In addition, you will be required to demonstrate how you satisfy the requirements of the position by answering the below questions relevant to the essential criteria as outlined in the job advertisement.
- At Shoalhaven City Council our corporate core values are: Collaboration, Adaptability, Integrity and Respect. Please choose one value and advise how you have enacted this value in a professional setting.
- Please list the relevant qualifications and experience you hold.
- What does Customer Service mean to you?
- Why do you want to work for Shoalhaven City Council?
- This position requires an NSW Working With Children Check, please provide your Working With Children Check number.

**Contact**:Cheryl Hunter -**Shoalhaven Indoor Sports Centre Coordinator**- 02 4429 5567**

**Applications Close**:Thursday 6 February 2025** (at Midnight)

Shoalhaven City Council is a Child Safe Organisation that recognises and advocates for the rights of children and young people and are committed to providing a safe workplace.