Patient Applications Analyst

_Be part of a friendly and supportive team _
- _Permanent full-time position _
- _St Kilda Road location - public transport at our doorstep, close to amenities_

**About the opportunity**

**Position Overview**

The Patient Applications Analyst will perform proactive maintenance, troubleshooting, and resolution of issues related to Healthscope’s Patient Applications. The role is essential in ensuring the smooth operation of key systems that impact patient care, and you will work collaboratively with various teams and vendors to resolve issues efficiently and implement software upgrades.

**As a Patient Applications Specialist your responsibilities will include**:

- **General Support**: Triage, investigation & resolution of support calls assigned to Patient Applications Team within agreed SLAs.
- Provide problem resolution documentation and notification to users
- Liaise with software vendors to log, escalate and follow-up problems that require software fix
- Prepare and upload funding contracts received from Commercial Partnerships Team
- Maintain standard configuration
- Participate in projects as required
- End user training
- Health Fund Contract Loading: Upload contracts, prosthetic items, and fees while ensuring compliance
- Reporting: Assist with training, scheduling reports, and investigate balancing issues with vendors.
- Support government and private practice reporting
- Billing & Payment: Manage patient billing processes and resolve related issues
- **Incident & Problem Resolution**: Resolve issues within SLAs, consult with users, escalate when needed
- **Software Testing & Implementation**: Test and document fixes, maintain configurations, train users, create Confluence/User Reference cards
- **Participating in the On-Call roster**
- **Quality/Risk Management**: Participate in audits and suggest improvements
- **WHS Compliance**: Adhere to WHS policies and contribute to a safe work environment

**Essential Criteria**:

- Authority to Work in Australia
- Minimum 5 years’ experience with Patient Administration Systems
- Strong diagnostic and problem-solving skills, with a methodical approach to tasks
- Proficiency in Microsoft Office and excellent written and communication skills
- Ability to manage competing priorities and meet deadlines
- Experience with webPAS, eAdmissions, SQL Server, Oracle, and healthcare environments (desirable)

**Healthscope, where career means more**

No matter where you are at in your career, at Healthscope you can choose your own adventure. We want to grow with you and have developed a range of innovative and diverse professional development opportunities and provide access to training over and above the basics.

**Why Healthscope?**

Join us at Healthscope and step into a vibrant Community of Care where your impact is felt every day Our dedicated team members are the heartbeat of our organisation, making a real difference in the lives of patients and their families. As Australia’s only national private hospital operator, our 38 sites are backed by a dynamic Support Office, empowering us to deliver outstanding care to the communities we serve.

**Here's what we offer**:

- Flexibility: Work across one or multiple hospitals in our expansive network
- Perks: Discounted health insurance, gym memberships, salary packaging & more
- Growth: Access continuous professional development and education to fuel your career journey

At Healthscope, we take pride in collaborating with talented, passionate, and compassionate individuals to ensure every patient experiences the highest quality care during their stay. Join us and be part of something truly meaningful

**_ Come and be the difference in our patient's lives_**.**

**Applications close: February 12**th** 2025