Hire Contoller

**Hire Contoller**

**Fyshwick**
- ** Largest family-owned equipment hire company | Ongoing training & development**:

- ** Profit Share | Access to EAP | Discounts on insurance, eye care, travel + more**:

- ** Uniforms & PPE provided | Annual Awards Program | Current Drivers Licence a must**:

- ** Full training provided | **Street parking available**:

- ** $77,000 Salary package + Super + a $1,000 sign on bonus**

**About the role**

As the Kennards Hire representative to our customers, we support you with the training and development you need to be successful in your role. The Hire Contoller will love dealing directly with our customers. They are responsible for providing outstanding customer service on the phone or in branch, coordinating hire contracts, and providing expert advice to our customers through their intimate knowledge of our range of equipment we hire.

**This role requires you to;**
- Provide exceptional customer service at all times in accordance with our ‘Every Customer a Raving Fan” value.
- Assist customers over the phone using the reservation prompt script at the front desk.
- Create, update and finalise hire schedules
- Co-ordinating customer hire contracts and branch administration
- Make recommendations about complementary equipment or products that will support the customer’s needs
- Support the Branch team by unloading, loading, and delivering equipment, servicing and cleaning equipment,
- Maintain a good knowledge of our range of gear to help find the best solutions for our customers.
- Process payments in accordance with the creation, cycle billing and completion of hire schedules
- Opening and closing the branch as required
- Clean and maintain the branch showroom, yard and storage spaces

**About you**
- Successful applicants have come from various backgrounds such as; Customer service, building & construction, hospitality, retail, driver, landscaping, trade & maintenance.
- Previous experience in a customer service role, and a genuine interest in helping others
- The availability to work weekends.
- A proven ability to be adaptable to changing priorities and work conditions including the ability to both work as part of a team and to work autonomously to complete tasks within required timeframes
- Time management skills including the ability to plan ahead and reschedule in accordance with changes in priorities
- An interest in mechanics and construction equipment and a desire to learn
- A COVID-19 vaccination is preferred for this role as Kennards Hire operates as part of the construction industry and our customer sites may require this.

**Why join the family**
- We are Australia and New Zealand’s largest family-owned equipment hire company
- We are a great place to work certified employer offering a great company and team culture no matter where you work
- Our values are at the heart of everything we do; One Family, Fair Dinkum, Taking Hire Higher & Every Customer a Raving Fan
- We offer great Benefits & Rewards such as;
- Profit Share bonus
- Paid Parental Leave
- Extensive training and development throughout your career with us
- Career progression and internal transfer opportunities - across state and international borders
- Staff discount rates on our hire gear
- Access to our employee benefits program including discounts on insurance, eye care, travel and more
- Annual Awards night, Team BBQs and many other fun social events

**Salary Breakdown**
- $1,000 sign on bonus is paid after 90 days
- Base salary of $70,380 *Profit Share average $4,000, *Weekend Allowance $3,510 + 10% Superannuation
- Profit share bonus is variable and is paid twice a year. The average annual payment is $4,000. The actual amount paid depends on the financial performance of the branch and company as well as branch quality standards achieved.
- The weekend allowance paid is dependent on the number of weekend days worked in the year and if the branch is in operation on the weekends. It is a $135 per day for each day worked on a weekend. $3,510 per year would be paid for working one weekend day a fortnight, and $7,020 for working two weekend days a fortnight

**Please note: Background/Police Checks will be carried out as part of the recruitment process