Front Office Hotel Duty Manager

**Auditioning now for all DM's with the ‘Z factor’**
- **We Pay above Award**_

Zagame’s House is one of Melbourne’s top inner-city boutique hotels (as voted by TripAdvisor users), and we’re looking for quirky individuals like you to join our growing family

We’re a quintessential 97 room boutique hotel, located in the cultural and bustling hub of Lygon Street, Carlton. We’re a quick walk from the CBD and provide a personalised Melbourne experience, with a stylish, edgy design. We pride ourselves in providing the ultimate in contemporary comforts for guests to rest, play, indulge and inspire: a communal lobby-café 1851 Coffee + Kitchen, Lord Lygon Wine Shop & Bar, state-of-the-art conference facilities, a bespoke concierge service and more

**Our goal? To make sure every living being to come through our doors is treated like our Family.**

We have created a team that is uniquely different but complements each other beautifully. It’s all about us sharing a vision, being united in creating an experience that is second to none and delivering memorable moments.
- We put H.E.A.R.T. into everything we do
- **H**ome: Zagame’s rich heritage is synonymous with hospitality. Warm and generous,we embrace our guests and treat them like family.
- **E**ngaging: We’re here to create memorable experiences for our guests and visitors. Vacations, events, celebrations and more... whatever we do, we deliver with wow
- **A**rtistic: Vibrant, passionate and playful, we’re here to push the boundaries. We have a creative soul and love to surprise and inspire.
- **R**elaxed: We are open minded, easy-going and non-judgmental. Through our personal touches and pampering, our guests feel chill, comfortable and cared for.
- **T**aste: Stunning interiors, local produce, delicious wine offerings... all must be ‘Zagame-worthy’. It’s about instilling wow into everything we do.
- Our environment is collaborative
- We thrive on learning new techniques and having fun
- Each member of the team has the opportunity to achieve daily goals
- Our workplace is beautifully presented, and we have the right tools to do the job
- Our teams have a work life balance
- We have a Reward and Recognition program that works

Our core values are based on the belief that our team members should engage in being attentive, thoughtful, accountable and gutsy in everything that they do.

Zagame’s House is looking for a wow-worthy Duty Manager to join our expanding family. It’s a unique role at this level, with prime opportunity to be trained in all aspects of the hotel.

The successful applicant will:

- Lead the vision and values of Zagame’s House guest experiences
- Work closely with the Assistant Hotel Manager, Front Office, Housekeeping, and F&B teams to deliver and maintain exceptional service standards and guest experiences
- Actively contribute to hotel targets and objectives
- Be pro
- active in controlling costs being fully aware of forecasted business and targeted profitability whilst maintaining standards
- Lead Zagame’s House policies & procedures
- Be able to roll sleeves up and get the job done - no matter what it takes
- Be a juggler - you will have many balls in the air at a time or wine glasses in F&B
- Be able to deliver the BEST boutique experience in Melbourne - and lead our hotel teams to do the same
- Have an appreciation of the unique, the different, and the ‘out of the box’ (We don’t believe there is a box)
- Question the ‘norm’ naturally and always look for ways to improve and do things differently
- Have great attention to detail
- Appreciate being at an award-winning hotel and is happy to do whatever it takes to stay there

Seems like a good fit so far. Do the following also sound like you?
- An infectious smile and approachable friendliness
- Leadership and personnel management skills
- Thorough understanding of Rooms Division
- Strong communication, “we do” attitude, reliable and level-headed
- Initiative driven and believes there is no box
- (Full Job Description available in interview process if successful)_

**PERKS**:

- Awesome city fringe location, yet part of the culture of Lygon Street and Carlton
- Parking on-site available as part of the Management team
- Rewards & Recognition

**EXPERIENCE**:

- Minimum 2 year’s operational experience in front office department experience essential.
- Experience in Hotel Management software and Point of Sales software.
- Reservations experience is a bonus

**EDUCATION**:

- Graduate from Kindergarten ✔
- Somewhat tech-savvy - basic computer knowledge and experience with MS office, Point of Sales, Inventory and store programs
- Attainment of the necessary Responsible Service of Alcohol (RSA) Certificate.

**BONUS Z FACTOR**:

- Dog lover - we’re a fur-friendly hotel, so if you enjoy the company of furry buddies it will be a plus
- Extra skills - while we’re not a circus, we do LOVE family members with extra skills to share with our