IT Support Officer

2 weeks ago

South West Sydney, Australia Lowes Manhattan PTY LTD Full time

**About us**

Lowes is an iconic family-owned brand operating nationally for over 120 years and has grown to become one of Australia's largest menswear and Schoolwear retailers.

**The Role**

We currently have an exciting opportunity for an IT Support Officer to join our team based at our Sydney Head Office.

The IT Support Officer is responsible for providing IT support and assistance across our Head Office and retail outlets, responding to staff queries via the service desk.

As an IT Support Officer, you will ensure that all core systems are current, stable and responsive.

**Key Responsibilities**:

- Provide support for in-house POS software and POS terminals.
- User creation and management, e.g., Password reset and disabling the account.
- Troubleshooting, installing, and configuring computer hardware, software, systems, networks, and printers.
- Provide guidance or training to end users.
- Pro-actively follow up to ensure users are satisfied and updated of the progress of their queries.

**What will make you successful?**
- Demonstrated experience in a similar role.
- Excellent communication skills.
- A high level of initiative and great time management required.
- Strong organisational skills and a 'can do' attitude.
- Be able to work independently and as part of a team.
- Willingness to travel occasionally and work on some weekends and public holidays.
- Have a current Australian Drivers Licence.
- Strong skills in documenting and communicating solutions to the broader IT team.

**Desirable Keys Apps and System knowledge**:

- Pronto ERP
- Microsoft Office 365 Apps
- Microsoft Windows system
- Apple iOS
- Microsoft Active Directory/Azure
- Multi-factor authentication
- Printer configuration and installation
- Basic Networking and Wi-Fi troubleshooting
- Audio/Video conferencing (e.g. Microsoft Teams or Zoom)
- Fresh Service - or any IT support ticketing system

**What's on Offer?**
- **Ongoing development** - ongoing training, support, and growth opportunities.
- **Work/life balance** - with a strong culture that is inspired by family values, we have a strong focus on work/life balance with reasonable work hours.
- **Discounts** - receive generous staff discounts.
- **Supportive environment** - work with a strong and supportive team, with ongoing recognition and a real sense of ownership of your work.

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