IT Desktop and Office 365 Support Officer Ku

**Who we are**:
Since 1895, KU has been and proudly remains a not for profit organisation

KU Children's Services (KU) is one of the most respected early education providers in Australia and has a proud reputation for the quality of our services. 100% of KU services meet or exceed the National Quality Standards.

KU is our place, where we all belong. A safe, calm community of children, parents and educators. We are very proud to welcome the large and diverse KU family of children, families and staff who experience KU with us each day. Side by side, we explore the world through many cultures and perspectives. KU children learn it’s OK to be different, and we can all be different, together.

**The Role**:
We are seeking a Desktop and Office 365 Support Officer within KU Children’s Services ITC Support team on a **permanent full-time basis accruing a monthly RDO. **This position is based out of our newly renovated, sun lit central office - opposite the QVB on York Street, Sydney. The office is only a very short walk from Town Hall train station.

centres, staff and ancillary programs. On occasions, on-site support for KU users may be required.

**The main responsibilities of this role are**:

- Support the strategic direction of the organisation and KU business goals by meeting all service
delivery standards developed by the IT Team Leader & Cybersecurity Analyst and IT&T
Manager
- Provide timely and customer focused support for all user IT&T service requests within agreed
timescales and in line with KU IT&T policies and procedures.
- Coordinate the work of external service providers in responding to user requests, tracking and
escalating where necessary to ensure that requests are completed within agreed timescales.

**What we're looking for**
- Someone who has a strong understanding of MICROSOFT 365 products eg, InTune and Azure AD
- Has at least 2+ years’ experience working in ITC whilst employed in the areas of asset management and procurement with exposure to SharePoint, OneDrive, Power Bi and Power Apps
- Demonstrable ability to prioritise user requests and tasks
- Ability to deal with users at any level of KU who have varied experience levels
- Understanding of the need to follow organisation standards, policies and procedures
- Willingness and aptitude to learn new technology skills
- Good level of problem-solving ability
- Good verbal, electronic and written communication skills
- Current Australian driver’s license
- Demonstrated ability to follow policies in respect of anti-discrimination, WHS and ethical practices issues in the workplace

**The KU Difference**:

- **We Reward**:

- We offer sector leading pay and benefits including salary packaging and discounted private health insurance
- **We Build Careers**:

- We enable and encourage our people to grow and evolve with us
- **We Grow Our People**:

- We provide opportunities to learn, grow and enhance your professional practice through KU’s high quality professional learning program
- **We Offer an Inclusive Culture**:

- We have created a diverse and inclusive working culture with a shared vision and common values

**COVID19 Vaccination**

**Unlocking Endless Possibilities**

KU has been awarded Employer of Choice each year since 2016, and is committed to continuing the development of a workplace culture of inclusion and diversity. We actively promote the employment of people from across the spectrum of society

We encourage all applicants with skills and/or experience relevant to the position to apply, regardless of individual differences such as age, colour, religion, gender, sexual identification or orientation, or ethnic origin - including Aboriginal and Torres Strait Islander peoples, members of culturally and linguistically diverse communities and people with disabilities

**How do you apply?**
- KU Children’s Services is committed to being a child safe organisation. We put children’s safety and wellbeing at the centre of our practices. Child safety is a shared responsibility across the organisation. All KU staff contribute to maintaining our child safe culture and ensuring the safety and wellbeing of the children in our services and programs. KU has a zero tolerance of harm or abuse of children._

KU Children's Services is one of the most respected early education providers in Australia. Our reputation for rewarding our staff results in the high quality of our services.

100% of KU centres meet or exceed the National Quality Standards.

Our KU family make a difference in the lives of children. You can progress your career, grow your expertise and contribute to your community by joining our team.

Why join us?

KU Children’s Services has been recognised as a Winner of The Australian Business Awards for Employer of Choice in 2018, 2017 and 2016. We want to make your work with us as interesting and rewarding as we possibly can.

To encourage and support your professional journey, KU offers:

- Sector leading employment condi