Operations Officer

2 weeks ago

Sydney, Australia Oscar Wylee Full time

**Work options**: Hybrid

Three days in the office (with Mondays as an in-office day), and two days working from home.

**About Us**

Oscar Wylee is a global optometry company with 140+ stores across Australia, New Zealand, and Canada. With over 1,000 employees worldwide, we’re passionate about making eye care accessible while offering fashionable eyewear designed in-house and delivered directly to our customers.

**About the role**

We’re seeking an organised and proactive Operations Officer to join our Sydney CBD-based Operations team, reporting to the Operations Manager.

This is a 12 month parental leave cover position, the role offers an excellent opportunity to gain hands-on experience within a dynamic retail operations environment.

This is an onsite role operating Monday to Friday, 9:00 am to 5:30 pm, providing essential support across inventory, procurement, supplier coordination, and operational reporting.

You’ll collaborate with cross-functional teams across Australia, New Zealand, and Canada to maintain efficient supply chains and ensure our stores are fully equipped to deliver exceptional customer experiences.

**Key Responsibilities**
- Prepare daily sales reports to support operational insights and decision-making.
- Forecast and place SKU replenishment orders twice a month, including for upcoming product launches.
- Process purchase requests from the Project team, typically covering maintenance items and equipment.
- Forecast and replenish head office and warehouse stock and equipment required for store operations.
- Coordinate artwork and obtain quotes for new or redesigned items such as tote bags, badges, machine covers, and cases.
- Collaborate with cross-functional teams to manage CA and NZ warehouse inventory, ensuring sufficient stock during peak seasons.
- Liaise with suppliers to confirm delivery timelines and follow up on outstanding orders.
- Oversee stock quality issues, including managing and resolving cases of damaged or compromised inventory in the NZ warehouse.

**About You**

You’re detail-oriented, commercially minded, and thrive in a fast-paced retail environment. You’ll bring a combination of analytical skills, strong communication, and a collaborative approach to problem-solving.

**Qualifications and Experience**:

- Minimum 2 years’ experience in a similar role within a medium to large-sized fashion retailer (multinational experience preferred).
- Commercial awareness (i.e. understanding what the organisation wants to achieve through its products and services, and how it competes in its marketplace.
- Clear, concise, and focused oral and written communication skills.
- A team player who builds positive working relationships to achieve business objectives.
- Negotiation and influencing skills that deliver positive financial outcomes and stakeholder experiences.
- Logical and analytical approach to problem-solving and issue resolution.
- Ability to motivate teams and colleagues, delegate tasks effectively, set deadlines, and lead by example.
- Strong organisational and time management skills to prioritise and deliver efficiently.
- Self-starter with resilience, initiative, and the ability to remain calm under pressure.

**What we offer**
- Hybrid working model (3 days office / 2 days home)
- 2 free pairs of eyewear each year
- Supportive, energetic, and ambitious team culture

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