Assistant Store Manager

7 days ago

Altona, Australia Roll'd Full time

Roll'd Altona Gate is a fast food store opening soon in Altona North, VIC. We are looking for an Assistant Store Manager to assist the manager, dynamically lead and manage all facets of operations within the assigned Roll'd outlet. To train and develop new and existing team members, to achieve sales growth and profitability through the store's performance, whilst maintaining Roll'd company compliance standards and ethical Code of Conduct.
In this role, you will report directly to your Store Manager, and be required to undertake the following duties:

- Assist the Store Manager with coordinating the entire Store operation, including front and back of house
- Be the embodiment of Roll'd’s brand and culture
- Deliver superior guest service and ensure absolute customer satisfaction
- Respond and resolve customer complaints efficiently
- Organise and supervise a shift
- Assist with the appraisal of all team members’ performance and provide feedback to foster a positive environment and productivity within the Store
- Oversee training and development of team members

Flexibility with working hours will be required, due to the nature of the hospitality business.

About you

We are looking for friendly and outgoing people, who are full of energy, love to engage with people and have strong family values.

You'll also need to have a strong work ethic and be committed to delivering exceptional customer service.

To be successful in this role you would need to possess the following:
Skills & competencies:

- Proven experience in a restaurant or QSR environment
- Proven track record managing and motivating a team
- Analytical skills and a solid understand of business management practices and strategies
- Familiarity with Point of Sale systems, Ordering, Stocktake and Rostering system
- Excellent communication and interpersonal skills
- Ability to manage time effectively

Desirable Criteria:

- Ability to manage multiple tasks and people
- Ability to achieve outcomes with mínimal supervision
- Able to build trust and show integrity by being genuine, talking straight and keeping promises
- Being accountable, proactive and innovative
- Show care by listening carefully and seeking feedback
- Contribute to a vibrant environment by being energetic, enthusiastic and engaged in everything you do
- Ability to adapt in a changing environment
- Australian Citizen or Permanent Resident

Experience and Qualifications:

- Completed Year 12
- Preferably completed Hospitality Qualifications
- Food Safety Handling Certification (preferred)
- 1+ years prior experience working as a leader within a restaurant or QSR environment

**APPLY NOW**

No recruitment agencies please

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