Gaming and Bar Attendant

2 weeks ago

St Johns Park, Australia St. Johns Park Bowling Club Full time

St Johns Park Bowling Club is a leading employer in the hospitality industry in South-Western Sydney. An exciting part-time or casual opportunity for a team-oriented Club Attendant / Relief Club Supervisor has become available to join our Operations Team.

**Key Responsibilities**:
**Club Attendant**:

- **Gaming**: Assist with resolving customer queries related to gaming (e.g., poker machines, TAB, Keno).
- **Bar**: Supply, dispense, or mix liquor and beverages, clean bar areas and equipment, prepare the bar for service, take orders, and serve drinks.
- **Bistro**: Perform general waiting duties, including cleaning bistro equipment, preparing tables, taking customer orders, serving food and beverages, clearing tables, and greeting and seating guests.
- **GPU**: Perform general cleaning duties, such as picking up glasses, emptying ashtrays, and wiping tables.

**Relief Club Supervisor**:

- Support the Duty Manager with daily operations across the Club, including promotions, bar, gaming, TAB, Keno, catering, etc.
- Assist with training and coaching staff, providing performance feedback.
- Resolve conflicts with customers and employees.
- Delegate tasks to employees in accordance with Club standards.
- Handle sensitive/confidential information.
- Provide high levels of customer service to our members and guests.
- Perform ad hoc duties as needed.

**What We Will Do for You**:

- Provide full uniforms.
- Offer onsite parking.
- Provide discounted staff meals.
- Offer learning and development opportunities.

This role is covered by the St Johns Park Bowling Club Enterprise Agreement, generous employee benefits, including:

- $200 towards your well-being per year.
- $300 towards dependent care (e.g., child care, nursing home fees).
- $300 towards financial advisors for employees over 55 years old.
- Option to cash out one week of sick leave per year.
- Birthday leave for permanent employees.
- Access to the Club's Employee Assistance Program (EAP) for counseling services.
- Birthday gift.
- Christmas gift.
- Eight weeks of paid maternity leave or one week of paid paternity leave.

**Criteria for Applicants**:

- Previous experience in a club environment with sound knowledge of club operations.
- Flexibility in picking up shifts, including weekends, public holidays, open, and close.
- Confidence in handling confrontational and/or difficult situations.
- Current RSA/RCG and TAB Corp basics.
- Excellent verbal and written communication skills.
- Effective troubleshooting skills with the ability to remain calm and focused under pressure.
- Working knowledge of compliance with OLGR, RSA and RCG, harassment and bullying regulations, etc.

**Job Type**: Casual

Expected hours: 30 - 35 per week

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- Public holidays
- Rotating roster
- Shift work

Supplementary Pay:

- Penalty rates

Application Question(s):

- List any current medical condition that might affect your capacity to perform the tasks or duties outlined in the position description.
- Have you worked at any SJP Group Clubs through a labour hire agency in the past 6 months?
- Have you had 2 doses of the covid-19 vaccination or have a medical exemption for the covid-19 vaccine?

Licence/Certification:

- RCG (preferred)
- RSA (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

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