Field Service Coordinator

5 days ago

Elizabeth South, Australia Stair Lock Pty Ltd Full time

**Description**:
Join Australia's Staircase Specialists
With over 60 years of experience, STAIRLOCK is one of Australia’s leading staircase manufacturers and installers. Trusted by the nation’s top builders and developers, we are known for our precision craftsmanship, innovation, and reliability. Our family-owned business fosters a strong, loyal team culture, with some staff staying for more than 40 years.
About the Role
We are seeking a highly organised individual to join our national operations team. This role is pivotal in ensuring seamless coordination across multiple stakeholders and regions. This is a full-time position based at our modern head office in Lionsgate Business Park, Elizabeth South.
**Key Responsibilities**:
Coordinate our national installation and delivery schedules, ensuring timely communication with clients and internal teams
Arrange site access and prepare compliance documentation for builders
Maintain accurate records in our ERP system and assist in continuous process improvements
Ensure customer enquiries are addressed within 24 hours, upholding our commitment to excellence
About You
Proven experience in customer service, scheduling or administration within the building and construction industry
Proficincy in NetSuite or similar ERP systems
Exceptional organisational skills and a keen eye for detail
Strong communication and interpersonal skills, capable of building rapport with dirverse stakeholders
Self motivated with a positive attitude and a passion for delivery outstanding service
Why Join STAIRLOCK?
Be part of a supportive and dynamic team that values collaboration and innovation
Opportunities for professional growth and development
Contribute to projects that shape homes across Australia
Flexible work arrangements
At STAIRLOCK, we believe in building more than just stairs—we build careers. If you're ready to take the next step in your professional journey, we'd love to hear from you.
**How to Apply**:
To apply, please upload you resume and cover letter. For a confidential discussion, contact Kerri Willshire on 0407 712 123.

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