Housekeeping Attendant

**Reporting to**: As per contract
Department Objective
- To ensure the highest possible standard and presentation of Villas, Cabins and Bungalows at all times.
- To ensure the highest possible standard of room cleanliness inside and outside at all times within the most efficient time.
- To ensure all laundry and linen requirements are of the highest possible standard at all times.

Primary Objective of Position
- Service all cabins/rooms as required on a daily basis
- Advise reception of all Villas, Cabins and Bungalows on completion of services.
- Complete washing, drying and folding of all dirty linen, cloths and rags.
- Ensure laundry is kept clean at all times.
- Ensure chemical and storage room is clean at all times.
- Ensure linen storage is neat and tidy at all times.
- Ensure reception has packed bags of linen for hire.
- Ensure amenities, public areas and laundry is kept clean

General Responsibilities
- Attend work when required and be punctual when attending meetings
- Represent NRMA in an enthusiastic and positive manner
- Display commitment to NRMA values and procedures
- Undertake responsibility for the safety and well-being of yourself, other staff, visitors, suppliers and contractors
- Maintain an exceptional level of professionalism and integrity at all times
- Ensure positive relationships are developed and maintained with colleagues, visitors, suppliers and contractors
- Provide information and support to senior management as required
- Make every effort to support the NRMA team and display respect and care for others
- Follow any reasonable directions or duties given
- Work diligently, using resources and time appropriately
- Produce quality work, meeting deadlines and targets
- Assist in training and supervision of hosts of a lower level

Key Responsibilities
- Maintain housekeeping procedures to the highest standard
- Service and clean all rooms/cabins to standard
- Inform suggested changes in procedures, materials, furnishings and equipment to benefit guest and company
- Ensure that procedures for lost property are followed and lost property is properly recorded and stored accordingly
- Assist in maintaining a close working relationship between Housekeeping, Maintenance and Front Office Department
- Establish a harmonious relationship with all other departments in the Hotel
- Ensure Workplace Health & Safety procedures are maintained and adhered to

Essential Qualifications
- Previous experience in a similar role - requires knowledge and experience in processes, procedures and methods of a housekeeping department.
- Outstanding guest relations and communications skills and the ability to relate to and host resort guests from a wide range of nationalities and backgrounds

Person specification
- Affinity with NRMA’s culture, vision and the holiday park industry
- Desire to maintain strong relationships by ensuring proactive contact with clients
- Exceptionally customer service focused - Internally motivated