Junior Service Technician

**About Us**:
LI-TS1

**Diatec** is part of **Demant**, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss connect and communicate with the world around them.

**Diatec** provides specialist calibration, repair and support services for hearing and balance equipment to the Audiology industry throughout Australia. Our customers include Hearing Clinics, General Practitioners, Community Health Centres, Hospitals, Schools and Heavy Industry. Diatec provides a nationwide service from our four labs based in Sydney, Melbourne, Brisbane and Perth.

**About Role**:
This is an exciting opportunity for a motivated Service Technician to provide support to our customer base throughout Australia. You will be responsible for providing exceptional customer service while maintaining professional business relationships and managing their service expectations. This is a very busy role which requires regular state-wide travel with occasional interstate trips.

**Main Responsibilities**:

- Perform acoustic calibration and certification of Audiology equipment, both in-house and potentially at on-site locations in the future.
- Conduct software installations and configurations as required, ensuring seamless integration and functionality.
- Establish and maintain strong relationships with current and prospective clients.
- Identify and address client concerns promptly and effectively to ensure high levels of satisfaction.
- Provide phone and online technical support to our network of clients.
- Utilize advanced troubleshooting techniques to resolve technical issues efficiently.
- Continuously acquire and deepen knowledge of all equipment and products.
- Ensure the customer database is accurately maintained with relevant information.

**Desired Skills & Experience**:

- Technical diploma or relevant certification in a related field.
- Prior experience in technical support or a similar role is preferred.
- Strong communication skills, both verbal and written.
- Excellent problem-solving abilities.
- Ability to work independently and collaboratively within a team.
- Detail-oriented with a focus on accuracy.
- Customer-centric mindset with a dedication to delivering exceptional service.

**What’s in it for you**:

- Permanent, Fulltime - Brisbane
- Competitive remuneration including travel allowance
- Be a part of fast-growing global business that offers best in class hearing care
- MyRewards program - a program that offers discounts to more than 300 retailers and services across Australia.
- Wellbeing centre - an online platform that offers a countless number of online workouts, meditations, nutritional and financial advice - everything you need to live a healthier and happier life
- Employee Assistance Program
- Birthday and Christmas gifts

We see ourselves as courageous, flexible, genuine and caring individuals who strive for excellence.