Fitness Services Supervisor

6 days ago

Sydney, Australia Macquarie University Sport and Aquatic Centre Full time

M

Macquarie University Sport and Aquatic Centre
- Sydney, New South Wales, Australia

Full time

Club/Studio Manager

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New

**The Role**

Are you an experienced fitness professional with strong leadership skills and a passion for creating exceptional member experiences? We’re looking for a proactive and people-focused Fitness Services Team Leader to join our team on a fixed-term maternity leave cover until 2 January 2026.

In this role, you’ll be responsible for the daily operations of our Health Club, Group Fitness, and Exercise Physiology services. You’ll work closely with a motivated team, support program delivery, and ensure our high standards of service and safety are consistently met. This is an ideal opportunity for someone looking to step into a leadership role in a supportive, fast-paced environment.

You will:

- Oversee the day-to-day operations of fitness services, ensuring the delivery of high-quality programs and excellent member engagement.
- Manage staff rosters, shift coverage, and compliance, ensuring qualifications and training remain up to date.
- Coordinate administration tasks such as bookings, invoicing, appointment scheduling, and EP session management.
- Act as the first point of contact for customer and staff feedback, resolving issues professionally and escalating when required.
- Liaise with internal teams and external stakeholders to ensure efficient use of fitness spaces and staff resources.
- Support the recruitment, onboarding, and induction of fitness services staff.
- Contribute to a positive and inclusive team culture that reflects the values of MUSAC.
- Deliver a minimum of 6 hours per week of direct service on the gym floor.
- Report regularly on team and program performance to the Fitness Services & Community Programs Manager.

**Skills, Experience and Specific Requirements**:

- Certificate IV in Fitness or relevant tertiary qualification.
- Exercise Professional Registration.
- Demonstrated experience leading or supervising a diverse fitness team.
- Proven ability to manage staff rosters and resources effectively.
- Strong communication, collaboration, and problem-solving skills.
- Excellent time management, attention to detail, and ability to work under pressure.
- Current First Aid, CPR, and Working with Children Check (please include in resume).
- Flexibility to work mornings, evenings, and weekends as required.
- **This role requires a Working with Children Check, current First Aid & CPR._

**Work Right Clause**: Applicants must have valid work rights in Australia.

**About Us**

Macquarie University Sport and Aquatic Centre (MUSAC) is a multi-purpose venue. Located at Wallumattagal Campus, North Ryde, our facility includes a heated indoor and outdoor pool, fully equipped health club, group fitness classes, squash courts, multi-purpose sports halls, gymnastics hall and 4 professional playing fields that cater for various university and community-based programs.

**_ Benefits of working for Campus Life_**
- Join a supportive, inclusive, and vibrant team
- Engage with members from the broader community as well as the university and students.
- Discounted Macquarie University Sport & Aquatic Centre gym access
- Staff discounts at Campus Life operated hospitality and retail outlets
- Access to our staff wellbeing program and staff support services
- Working on a vibrant parkland campus, with a huge variety of food & beverage outlets, and general practice & hospital amenities
- Access to discounted corporate health insurance and free employee flu shot program

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