Platinum Consultant

**Will you actively create a healthier future for tomorrow?**

At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community.

We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for better lives, we value the knowledge and contribution of Aboriginal and Torres Strait Islanders. We are working hard to create an inclusive workplace and develop Indigenous careers.

**What's the story?**

We are looking for Full-Time Platinum Consultants to join the growing team. In this role, you will deliver better health to our customers and to Australia through our provision of health services, our health system advocacy, and our work in the community.

**The role**:
As a member of a strong and supportive team that puts our customers first, your role involves servicing and delivering exceptional customer service to our existing corporate members, potential corporate prospects, and corporate groups. The Platinum Consultant will also be responsible for managing and resolving cases or escalated complaints from our frontline channels, health concierge, and other stakeholders.

**Your impact**:
Through building strong relationships, you create quality customer experiences to ensure every member leaves with the peace of mind that their cover aligns with their health, lifestyle, and well-being goals.

**Your every day**:
Not every day at Medibank will be the same and being adaptable is the key to success. Some of the best elements of this role include:

- Providing the Medibank Corporate Members and Corporate Groups with tailored service by providing great outcomes through genuine interactions
- Resolving complex subsidies for our members
- Provide options to corporate members by proactively identifying appropriate Health Cover options, services and products
- Proactively promote the corporate products in alignment with the client group agreement
- Own and service escalated inquiries when they arise. Take responsibility to manage and resolve cases or escalated complaints from frontline channels, health concierge and other stakeholders
- Contributing to the continuous improvement of our Medibank culture, which promotes an empowered, result-driven, quality and team-focused environment.

**Who are you?**
- You are a highly motivated and engaged sales professional who thrives in a ‘sales through service' culture
- You take pride in delivering outstanding service and delivery, in a fast-paced environment, by remaining positive, resilient, and accountable
- You have the ability analyse and problem solve
- You put the customer first and are creative when approaching resolutions to customers' needs

**A career with us**

At Medibank, we believe work is something we do, not somewhere we go. Our modes of working - Collaboration, Connection and Concentration - help inform how your day is structured and where you choose to work will vary, depending on your role and requirements.

We offer a range of great benefits, rewards and discounts, and health and wellbeing initiatives. To find out more, click here.

**To start small and impact bigger.