Receptionist- Aged Care

**Heritage Gardens is nestled near the Heathmont Golf Course in Bayswater North, close to public transport and not far from the heart of Heathmont. Experience a safe and homely environment with a vibrant lifestyle program. Accommodating 124 residents, we offer a range of facilities for our residents, including the theatre, café, library, courtyards, hairdressing salon, lounges and private function room.**

**Benefits and Culture**
- Above Award Rates
- Flexible Shifts - Full Time and Part Time Available
- Grow Your Own Staff Referral Program (Opportunity to earn extra $$$$)
- Paid Infection Prevention Control Lead training and Study Leave
- Ongoing professional development
- A positive and supportive workplace culture
- Employee Assistance & Well Being Program
- Discounts and Benefits through our Rewards Program, including vehicle financing through novated leasing and salary packaging for work related expenses and superannuation
- Discounted Private Health Insurance

**The Opportunity on Offer**

As the Administration Officer you provide excellent customer service to internal and external stakeholders as well as providing efficient administration and assistance to the Administrators of the home. This role is pivotal in ensuring the best first impression of the applicable home.

**How you will make an Impact**

You will report to the Residence Manager and Administration Coordinator of the Home and be a key member of the team. Some of the key responsibilities of the role are:

- Ensure front of house is well presented
- Ensure the information stations are maintained
- Supporting Staff, Visitors and Contractors to the home on requirements for safe entry to the home
- Answering telephone enquiries
- Collect Continuous Improvement forms into AXIS Continuous Improvement Register
- Manage the reception area and arrange appointments for the General Manager
- Updating resident and staff and family/representative contacts
- Printing, filing, and archiving of relevant documentation
- General administration support to the Leadership Team in the home
- Forward on to appropriate person/s in a timely manner
- Sort, deliver or redirect incoming mail and invoices daily
- Ensure all visitors are greeted appropriately and are logged correctly in the Visitor register
- Maintain admissions packs
- Maintain office equipment and organise service calls as needed
- Maintain a stock of all stationary supplies and re-order if necessary, on a weekly basis

**About You**

You are an individual with a caring nature who gets satisfaction in making a positive difference in the lives of our residents and staff everyday. You enjoy working in a team and autonomously where no two days are the same.

**Requirements**:

- Previous experience in a similar role preferably in a Health or Aged Care environment Demonstrated ability to work effectively in a team environment to effectively plan and organise service delivery requirements
- Excellent time management and organisational skills and the ability to prioritise work tasks to meet deadlines
- Well-developed communication skills (written, verbal and listening) with the ability to communicate with stakeholders at all levels both internally and externally
- Excellent customer service skills
- Excellent presentation
- Excellent phone manner
- Demonstrate initiative and action improvements
- Ability to handle multiple tasks and assignments simultaneously
- Computer skills of an intermediate level in all Microsoft Office Programs
- NDIS Workers Screening Check
- Current Covid-19 Vaccinations

**About Us**

Heritage Care is a leading residential aged care provider with 11 aged care home and 910 beds across Victoria and New South Wales. Founded in 2002, Heritage Care is an Australian independently owned provider of quality residential aged care.
Heritage Care offers an engaging lifestyle and consciously nurtured community for residents in aged care. Our residents receive attentive, tailored care backed by highly skilled and caring staff. We have over 20 years' experience in cultivating communities that brighten our residents' lives and help them maintain an active and enriching life. We take a people centred approach to care which means our residents benefit from clinical care, participation in stimulating activities and nourished with wholesome and culturally accepted meals that are individualised to their needs and tastes.
We also preserve their autonomy by involving them in daily-decision making, and offer complete transparency for families and loved ones.

**Salary**: $26.00 - $30.00 per hour

**Benefits**:

- Employee discount
- Employee mentoring program
- Professional development assistance
- Referral program
- Salary packaging

Schedule:

- Day shift

Supplemental pay types:

- Penalty rates

Licence/Certification:

- Covid 19 Vaccination (required)
- NDIS Screening Check (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: One location