Area Maintenance Supervisor

Job Title: Area Maintenance Supervisor

Department / Service: Property Operations

Primary Work Location: South West Slopes

Position Reports to : Regional Property Services Manager NSW /ACT

Direct Reports: Nil

Indirect Reports Nil

Review Date Aug 2020

Purpose of Position

The Area Maintenance Supervisor is responsible for the coordination and delivery of Reactive and

Preventative Maintenance on behalf of the organisation’s owned and leased property portfolio across

a designated area of responsibility. The role is required to be “Hands On” on occasion and when

needed.

The position reports to the Regional Property Services Manager NSW / ACT and will actively support all

works undertaken by Property team - including Preventative Maintenance, Asset Management, Capital

Works and Contractor Management. All Property works are conducted in alignment with Southern

Cross Care NSW /ACT strategic plan, inclusive of financial priorities and in accordance with relevant

industry codes and practices for regulatory compliance.

The objective of the Property Operations Team is to provide a quality service to all Southern Cross Care

sites through best practice Asset Management to achieve a Safe Working and Living Environment for

Staff, Resident and Visitors.

Key Result Areas

Preventative Maintenance: Manage Preventative Maintenance relating to buildings, property and

assets across the designated area of responsibility in accordance with the Planned Preventative

Maintenance Calendar specific to each location.

Reactive Maintenance: Manage Reactive Maintenance relating to buildings, property and assets as

directed across the designated area of responsibility.

Compliance: Monitor and action all Maintenance works to ensure regulatory compliance across the

designated area of responsibility.

Team work and culture: This position is required to contribute positively to team work to achieve

operational outcomes and promote a positive SCC workplace culture in alignment with SCC Values,

Mission and Vision.

Stakeholder relationships: This position is required to liaise and collaborate with all relevant

stakeholders, both internal and external to ensure effective and efficient workflow.

Work Health and Safety (WHS): This position is required to comply with and contribute to Work

Health and Safety policies and procedures.

Main Activities

Maintenance Delivery
- Ensure the delivery of Maintenance is in accordance with the Aged Care Quality Standards and

the duties specific to your designated areas of responsibility.
- Maintain all Property, Building and Equipment through a regular Maintenance program.
- Adhere to the onsite Maintenance system / procedure.
- Maintain the onsite Blue Maintenance Folder System.
- Action all Reactive Maintenance requests in a timely manner.
- Oversee Contractor works onsite, ensuring all works are completed to a high standard.
- In consultation with the Regional Property Services Manager and/or Property Compliance

Manager procure maintenance services that provide best value for the facility and are aligned

with corporate Procurement guidelines.
- Operate within approved Budgets.
- Coordinate works within the Maintenance team and ensure the local maintenance team works

harmoniously and completes repairs and maintenance issues within their skillset
- Ensure Maintenance staff levels are being maintained and the approved Rostered hours are

being achieved on a fortnightly basis.
- Provide and / or make arrangements for the provision of supervision, training, instruction,

information and equipment necessary for staff to perform duties in a safe, effective and efficient

manner.
- Attend to sites which have incurred an Emergency response by physical attendance or directing

appropriate contractors or staff to attend.
- Participate and comply with all SCC Quality Management systems and processes.
- Ensure that any risks associated with facility that are identified during daily routines /

inspections are escalated and mitigated in a timely manner based on the level of risk.
- Ensure environmental sustainability through improvements in maintenance practices and

through making improvements to the facilities.
- Undertake and complete any duties as directed by management within your designated area.

Compliance, Quality and Governance
- Ensure compliance with all accreditation standards applicable to Maintenance under Aged Care

Accreditation.
- Contribute to the delivery of an effective complaints process and resident feedback system

within SCC relating to the Property function.
- Contribute to Investigating complaints promptly in line with the SCC’s Complaints Procedure and

ensuring that all complaints are used positively to improve service deficiencies.
- Ensure a continuous improvement approach is adopted across the Property function at SCC to

ensure the delivery of individualised, high quality, compassionate care.

Financial
- This position is responsible for assisting i