Practice Manager

1 day ago

Balwyn North, Australia Respiratory Sleep Disorder Centre Full time

**Key Responsibilities,** **Operational Management**
- Assist with the daily running of clinic operations, ensuring smooth patient flow and optimal staff performance.
- Monitor and maintain clinic schedules, appointment management, and consulting room availability.
- Oversee stock levels of medical and office supplies, ensuring timely ordering and restocking.

**Team Coordination & Leadership**
- Help manage staff rosters, leave requests, and shift coverage to ensure clinic coverage at all times.
- Foster a positive team culture through effective communication, conflict resolution, and collaboration.

**Patient Services & Client Experience**
- Handle complex or escalated patient queries and complaints with professionalism and empathy.
- Promote a welcoming and supportive environment for patients and families.

**Administrative & Financial Support**
- Assist with Medicare billing, private health insurance claims, and EFTPOS payments.
- Monitor accounts receivable/payable and flag inconsistencies or overdue accounts.
- Generate reports on billing, appointment trends, patient feedback, and operational KPIs.
- Support budgeting processes and identify opportunities for cost-effectiveness and growth.

**Compliance, Risk & Quality Assurance**
- Ensure the practice complies with accreditation standards (e.g., RACGP, NSQHS).
- Maintain up-to-date knowledge of privacy laws, infection control protocols, and OH&S regulations.
- Assist in auditing processes, incident investigations, and corrective action planning.
- Contribute to policy development and process improvement initiatives.

**Skills & Qualifications**:

- Diploma or Certificate IV in Practice Management, Health Administration, or equivalent experience.
- Minimum 2 years’ experience in a medical, allied health, or specialist practice.
- High proficiency in practice management software (e.g., Best Practice, Genie, Zedmed, MedicalDirector).
- Strong knowledge of Medicare, billing codes, item numbers, and health fund processes.
- Exceptional time management, multitasking, and problem-solving abilities.
- High emotional intelligence with strong interpersonal and communication skills.
- Ability to lead by example and work collaboratively in a multidisciplinary environment.

**Desirable Attributes**:

- Prior experience in a **respiratory, sleep, or specialist medical clinic**.
- Familiarity with sleep study scheduling, lung function testing, or chronic disease management workflows.
- Understanding of MyHealthRecord, ePrescriptions, electronic referrals (eReferrals), and secure messaging systems.
- Interest in quality improvement, digital transformation, or workflow optimization in healthcare.

**Job Types**: Part-time, Casual

Pay: $40.00 - $55.00 per hour

Work Authorisation:

- Australia (preferred)

Work Location: In person

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