Customer Service Officer

4 days ago

Picton, Australia Wollondilly Shire Council Full time

Reference Number: S100-25-839

Closing Date: 11/08/2025

Employment Type: Temporary Full Time (up to January 2027)

Customer Service Officer - Temporary
- Picton location
- Temporary Full-Time or Part time up to January 2027
- Salary commencing from $43.26 per hour+ 12% Superannuation
- Up to 35-hours per week with flex-time system

About the opportunity:
As a Customer Service Officer, you will provide frontline customer service for all of Council’s services. You will understand the importance of confidentiality when dealing with sensitive information, have the ability to adjust communication style and approach when dealing with customers and be confident in asking questions to be able to reach a solution.

To succeed in this position, you will meet the following criteria:

- Qualifications in Business Administration, Customer Service or extensive relevant experience
- Excellent customer service skills with the ability to understand and meet the needs of our diverse customer base.
- Ability to plan and prioritise, think and solve problems on a day to day basis.
- Ability to work both collaboratively in a team and individually without direct supervision, be motivated with an excellent attention to detail.
- Excellent verbal communication and engagement skills.
- Experience working within a Customer Contact/Call Centre environment

What we can offer you:
Located on Sydney’s southern fringe, Wollondilly Shire Council spans 2,560 km² of natural bushland, scenic waterways, and vibrant, welcoming communities.

Delivering exceptional, high-performing services to our community is fundamental in what we do. We continuously seek opportunities to strengthen our service delivery and require experienced and qualified professionals to join us in _Making Wollondilly even better, together_. We actively cultivate a positive and supportive work environment, providing a variety of benefits to support, reward and actively engage our workforce including;
- Learn, develop and grow your career with our Growth Learning Program
- Be acknowledged in our STAR Reward and Recognition program
- Participate in our Educational Assistance Program
- Stay connected with our Health & Wellbeing programs
- Access to our Employee Assistance Program

Want to find out more?

**Further Information**:Nicole Bloomfield, Team Leader Customer Service, 024677 9543

**Applications Close**:5:00pm Monday, 11 August 2025

All positions are engaged Monday to Sunday (except otherwise stated) in accordance with the Local Government (State) Award.

Shortlisted applicants may be required to complete pre-employment checks including a medical assessment (including drug and alcohol screening), police clearance, qualification and bankruptcy verification, and a valid WWCC.

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