Consultant, External Disputes Resolution

3 days ago

Melbourne City Centre, Australia NAB Full time

Consultant, External Disputes Resolution
- Job number: 801103
- Primary position location: VIC- Melbourne CBD
- Category: Banking & Financial Services
- Category: Compliance, Regulatory Risk & Financial Crime
- Work type: Permanent Full time
- Closing at: Jun 4 2025 - 23:55 AEST

**Favourite**

The External Disputes Resolution Team is focused on creating positive customer experiences through effective case management on disputes and complaints. You will demonstrate good analytical skills, attention to detail, proactive communication and an understanding of NAB's regulatory and legislative obligations to deliver fair and tailored solutions to our customers.
- **In the role of a Consultant in the External Disputes Resolution Team, you will engage with customers to understand their evolving needs and challenges.**:

- **Your new team are innovators and look for better ways to deliver.**:

- **Everyone is given the opportunity to learn, grow and achieve.**

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of a **Consultant**, you will join the **External Disputes Resolution Team** that’s doubling down on customer obsession.

**Each day, you’ll go above and beyond to**:

- Resolve complex customer complaints received from AFCA within a timely manner and ensure compliance with AFCA requirements.
- Work with customers to identify the underlying issues that form the basis of their complaint.
- Provide assistance to the Associates with EDR and complex cases where required.
- Proactively monitor risk and assurance requirements within agreed Risk Appetite and manage non-compliance in a timely manner.
- Contribute to improved capability and engagement of teams.

**We’re looking for the best and brightest to deliver the best for our customers. You’ll need**:

- Previous experience working in dispute resolution/resolving complaints and case management.
- Knowledge and understanding of Retail products and services.
- Customer focused mindset.
- Strong communication and influencing skills.
- Ability to analyse, investigate and problem solve to deliver the best outcomes for our customers.

**A diverse and inclusive workplace works better for everyone**

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

**Join NAB

  • Dispute Resolution Officer

    5 days ago

    Melbourne City Centre, Australia Department of Justice and Community Safety Full time

    Utilise your disoute resolution expertise to provide support and advice to the Dispute Services branch - Fixed, Full-Time opportunity to work with a high-performing and passionate team in the Victorian Public Service - VPS Grade 4: 91,418 - $103,725 plus superannuation. **About the Busness Unit**: Dispute Services is a multi-dispute agency which includes...

  • Dispute Resolution Officer

    2 weeks ago

    Melbourne City Centre, Australia Department of Justice and Community Safety Full time

    An exciting opportunity exists for eight (8) Dispute Resolution Officers to join a team supporting the operation of Domestic Building Dispute Resolution Victoria (DBDRV). Dispute Services is a multi-dispute agency within the Department of Government Services which includes the Domestic Building Dispute Resolution Victoria (DBDV) and the Dispute Settlement...

  • Arbitration Dispute Resolution Officer

    1 week ago

    Melbourne City Centre, Australia EML Full time

    **Arbitration Dispute Resolution Officer**: VIC - Melbourne CBD Legal, Workers Compensation Full Time **WHY EML?** At EML we share a common purpose of helping people get their lives back. We are committed to having the lowest caseloads in the industry, and therefore have a number of opportunities available in our claims teams. We truly support each other...

  • Team Leader Dispute Resolution

    3 days ago

    Melbourne City Centre, Australia Department of Government Services Full time

    **About us** The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and...

  • Dispute Resolution Specialist

    2 weeks ago

    Melbourne, Australia Afterpay Full time

    **Company Description**: - It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our...

  • Dispute Resolution Specialist

    21 hours ago

    Melbourne, Victoria, Australia Afterpay Full time $100,000 - $120,000 per year

    Join a movement in which everyone can win. We started a movement in which everyone can win – shoppers, retailers, society and every person on our team. To play fair, trust people and reward them for doing the right thing. We see and feel the impact of our work as more and more people gain financial freedom and retailers grow across the globe.Founded in...

  • Dispute Resolution Representatives

    1 day ago

    Melbourne, Victoria, Australia HESTA Super Fund Full time $80,000 - $120,000 per year

    Careers with ImpactMore than one million Australians trust HESTA with their money. HESTA is a top-performing industry super fund working for real-world impact. We use our expertise and influence to deliver strong long-term returns while accelerating our contribution to a more sustainable world.HESTA is also an inspiring and rewarding place to work. That's...

  • Dispute Resolution Representatives

    1 day ago

    Melbourne, Victoria, Australia Health Employees Superannuation Trust Australia Full time $90,000 - $120,000 per year

    Careers with ImpactMore than one million Australians trust HESTA with their money. HESTA is a top-performing industry super fund working for real-world impact. We use our expertise and influence to deliver strong long-term returns while accelerating our contribution to a more sustainable world.HESTA is also an inspiring and rewarding place to work. That's...

  • Dispute Resolution Representatives

    22 hours ago

    Melbourne, Victoria, Australia HESTA Full time $80,000 - $120,000 per year

    Careers with ImpactMore than one million Australians trust HESTA with their money. HESTA is a top-performing industry super fund working for real-world impact. We use our expertise and influence to deliver strong long-term returns while accelerating our contribution to a more sustainable world.HESTA is also an inspiring and rewarding place to work. That's...

  • Disputes Resolutions Officer

    5 days ago

    Melbourne, Australia Afterpay Full time

    Company Description Afterpay is transforming the way we pay by allowing customers to buy products immediately and pay for their purchases over four installments. The service is completely free⁵ for customers who pay on time - helping people spend responsibly. As of December 31, 2021, Afterpay is offered by more than 122,000 of the world’s favorite...