Consultant, External Disputes Resolution

1 week ago

Melbourne City Centre, Australia NAB Full time

Consultant, External Disputes Resolution
- Job number: 801103
- Primary position location: VIC- Melbourne CBD
- Category: Banking & Financial Services
- Category: Compliance, Regulatory Risk & Financial Crime
- Work type: Permanent Full time
- Closing at: Jun 4 2025 - 23:55 AEST

**Favourite**

The External Disputes Resolution Team is focused on creating positive customer experiences through effective case management on disputes and complaints. You will demonstrate good analytical skills, attention to detail, proactive communication and an understanding of NAB's regulatory and legislative obligations to deliver fair and tailored solutions to our customers.
- **In the role of a Consultant in the External Disputes Resolution Team, you will engage with customers to understand their evolving needs and challenges.**:

- **Your new team are innovators and look for better ways to deliver.**:

- **Everyone is given the opportunity to learn, grow and achieve.**

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of a **Consultant**, you will join the **External Disputes Resolution Team** that’s doubling down on customer obsession.

**Each day, you’ll go above and beyond to**:

- Resolve complex customer complaints received from AFCA within a timely manner and ensure compliance with AFCA requirements.
- Work with customers to identify the underlying issues that form the basis of their complaint.
- Provide assistance to the Associates with EDR and complex cases where required.
- Proactively monitor risk and assurance requirements within agreed Risk Appetite and manage non-compliance in a timely manner.
- Contribute to improved capability and engagement of teams.

**We’re looking for the best and brightest to deliver the best for our customers. You’ll need**:

- Previous experience working in dispute resolution/resolving complaints and case management.
- Knowledge and understanding of Retail products and services.
- Customer focused mindset.
- Strong communication and influencing skills.
- Ability to analyse, investigate and problem solve to deliver the best outcomes for our customers.

**A diverse and inclusive workplace works better for everyone**

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

**Join NAB

  • Manager External Dispute Resolution

    5 days ago

    Melbourne, Australia Insignia Financial Full time

    Manager External Dispute Resolution - Are you an experienced leader ready for your next career in dispute resolution - Do you have experience dealing with AFCA? - Competitive salary on offer with hybrid working arrangement **The Role** As our Manager External Dispute Resolution, you will be leading and managing a team of 13 complaints specialists in the...

  • Dispute Resolution Officer

    1 week ago

    Melbourne City Centre, Australia EML Full time

    **Dispute Resolution Officer**: VIC - Melbourne CBD Legal, Workers Compensation Full Time **WHY EML?** At EML we share a common purpose of helping people get their lives back. We are committed to having the lowest caseloads in the industry, and therefore have a number of opportunities available in our claims teams. We truly support each other and offer...

  • Dispute Resolution Officer

    2 weeks ago

    Melbourne City Centre, Australia Department of Justice and Community Safety Full time

    Utilise your disoute resolution expertise to provide support and advice to the Dispute Services branch - Fixed, Full-Time opportunity to work with a high-performing and passionate team in the Victorian Public Service - VPS Grade 4: 91,418 - $103,725 plus superannuation. **About the Busness Unit**: Dispute Services is a multi-dispute agency which includes...

  • Dispute Resolution Officer

    2 weeks ago

    Melbourne City Centre, Australia Department of Premier & Cabinet Full time

    We are recruiting 2 ongoing and 1 fixed term Dispute Resolution Officer vacancies. About us The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and...

  • Dispute Resolution Officer

    5 days ago

    Melbourne City Centre, Australia HAYS Full time

    Dispute resolution officer required for Government body in Melbourne CBD. VPS 4, 6 months contract **Your new company** You will be joining a highly respected government body based in Melbourne CBD who require experienced dispute resolution officers to join their team. **Your new role** Reporting to the Chief Resolution Officer you will provide high...

  • Dispute Resolution Officer

    1 week ago

    Melbourne City Centre, Australia Department of Justice and Community Safety Full time

    Exciting opportunities within the Dispute Services team, Department of Justice and Community Safety - VPSG 4 classification (salary range $90,067 - $102,192) - Six fixed-term roles (for three years) available About us An exciting opportunity exists for a Dispute Resolution Officer to join a team supporting the operation of the Domestic Building Dispute...

  • Dispute Resolution Officer

    2 weeks ago

    Melbourne City Centre, Australia Department of Government Services Full time

    **About us** The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and...

  • Team Leader Dispute Resolution

    1 week ago

    Melbourne City Centre, Australia Department of Government Services Full time

    **About us** The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and...

  • Senior Analyst

    6 days ago

    Melbourne, Australia Netwealth Full time

    Overview About Netwealth Netwealth is more than a company; it is a catalyst for change, inspiring a new perspective on wealth and a brighter future for everyone involved. Our innovative and award-winning wealth management platform reflects our commitment to excellence and cutting-edge technology. Founded in 1999, Netwealth has grown rapidly, driven by an...

  • Dispute Resolution Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Block Full time

    OverviewDispute Resolution Specialist role at Block.You will report to the Dispute Resolutions Team Leader and handle and resolve customer and merchant disputes in a fair, transparent and timely manner.You will be based in Melbourne, VIC with hybrid working arrangements.You WillInvestigate, manage and resolve escalated and complex customer and merchant...