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Customer Service Officer

2 weeks ago

Gordon, Australia reminda Full time

**At reminda, we grow sustainable partnerships for people and planet, and act on this by offering a better way to repay. We're looking for brilliant communicators to help our customers get back on track.**

**the job**
- engaging with customers via phone and digital channels
- negotiating with customers to reach sustainable repayment agreements
- helping disengaged customers understand their options and to find a workable outcome
- deliver a friendly and supportive customer experience

**about you**
- willingness to learn and uphold the regulatory requirements and legislation that help protect customers;
- kind, with a positive attitude and the ability to work well individually and in a team;
- exceptional communication and self awareness
- no previous experience required, we can provide full training

**the perks**

We believe that life is too short not to enjoy the place we work. You'll enjoy:

- ability to work remotely, onsite in Gordon, or a bit of both (you choose)
- a full employee engagement and well-being program, encompassing benefits for both onsite and remote team mates
- a robust and engaging Employee Training & Development Program, with a focus on communication & leadership
- a genuinely friendly team with a great culture
- close on-street parking and a quick walk to Gordon train station
- working for an organisation that gives back (3% Profits for Purpose)

**about reminda**

For more than 45 years we have expertly served many well known domestic and global brands, as well as both state and federal government departments. reminda is privately owned, strongly values driven, and holds multiple certifications including a GOLD Mental Health First Aid Australia workplace. If you're looking for a work home where you can make a real difference, look no further.

Shoot through your resume and tell us a bit about you. We look forward to meeting you

**_Please note: _**
- You must be able to attend the office in Gordon NSW for 2 to 3 weeks for induction training and attend periodic meetings in the office (approx 1-2 times a month)
- To be considered for this role, you must be an Australian Permanent Resident, an Australian Citizen or hold a Valid Working Permit, and pass police and reference checks

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00 - $60,000.00 per year

**Benefits**:

- Paid volunteer leave
- Professional development assistance
- Work from home

Schedule:

- Monday to Friday

Supplementary Pay:

- Performance bonus

Work Authorisation:

- Australia (required)