Kyc Refresh Analyst

**About the Role**
- 12 months Maximum Term Contract
- Work from home opportunities (50% once completed training)
- Full Time hours
- Entry level role with full training provided

We have multiple exciting opportunities to join our KYC (Know Your Customer) contact team to assist with the uplift of the Banks regulatory requirements. This customer focused role will involve conducting outbound and inbound calls to ensure that our customer's details are up to date and meet BOQ's due diligence standards.

On a day to day basis, you will liaise directly with our customers to process, update and verify their identification and verification details - this is important to ensure we remain compliant

You will be part of a super collaborative team, who work hard, but like to have fun along the way. This could be the start of your career in banking and we can't wait to watch you grow

**About you**

What we would like to see however, is customer service experience. You will have a background dealing with a wide variety of customers from all backgrounds. You'll be a natural problem-solver, show a genuine level of empathy, and always put our customers at the heart of everything you do.

Banking comes with a lot of jargon, like KYC and AML, or even OCDD - but don't worry, we will have you speaking our language in no time at all

**About Us**
BOQ is one of Australia’s leading regional banks and provides a genuine alternative for Australian financial services customers and employees. Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference. Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.

BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.

BOQ’s Inclusion vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

In 2021 BOQ Group was awarded a Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality citation.

**Our Benefits**
- Flexible working arrangements
- Discounted financial products
- Salary sacrificing options
- Paid parental leave with no minimum
- Paid volunteer days
- Purchase annual leave
- BUPA Corporate Plan
- Employee Assistance Program (EAP)
- A ‘zero tolerance’ to Domestic and Family Violence (DFV) with active support for employees experiencing DFV
- Accessible work support through various practices, systems, office adjustments
- Gym, shopping, technology and travel offers
- 5 employee diversity network groups focusing on; First Nations Reconciliation Council, Proudly ME (LGBTIQA+), Multicultural, Gender and Early Career.
- BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index.

**How to Apply**

The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Job Reference: BOQ02177