Schools and Early Years Coordinator

**Posted**:
03/07/2025

**Closing Date**:
17/07/2025

**Salary**:
$62,500.00 - $62,500.00

**Job Type**:
Contract

**Location**:
Manly

**Job Category**:
Administration and Office
- Job Description

**Job Type**:Full time,**Fixed term to cover staff absence starting mid-July to mid-September 2025

**Location**:Manly with the ability to work from home once adequately trained

**ABOUT US**

At Royal Far West, we believe that every child has the right to access the services they need to thrive, no matter where they live. From our base opposite Manly beach in Sydney, we provide multidisciplinary health and disability services for children from rural and remote Australia with developmental, behavioural, learning and mental health difficulties.

We are passionate about working with country children, their families, schools and local health providers to provide high quality support and improve outcomes. In joining our dynamic and growing team, you will help us to grow and innovate to ensure more country kids can access the care they need.

**THE OPPORTUNITY**

To cover staff absence, we are offering a full time fixed term contract from mid-July to mid September.

This role is responsible for supporting Royal Far West’s Telecare service delivery team to achieve positive child health outcomes and interactions, by ensuring RFW Telecare programs are running well, sessions and staff are well-supported, and interactions with our clients are of the highest standard.

**Key aspects of the role**:
Scheduling and coordinating appointments to meet client needs.

Developing and managing relationships with external stakeholders, specifically with school educational staff and parents/carers.

Supporting clinical staff with technology issues as they arise (in-house training provided).

Onboarding new clients, testing technology and checking equipment prior to Telehealth appointments.

Utilising main operating systems to ensure appointment times are maximised according to clinical staff availability.

Coordinating new referrals and ensuring accurate data entry into main operating systems.

Monitoring that electronic medical data is managed and maintained at key stages of the case lifecycle.

Ensuring the management and scanning of critical documents is handled in line with organisational policy.

Tracking documentation and data for reporting purposes.

Contribute to the development and testing of new systems including an automated scheduling platform and online client portal.

Contribute and support Royal Far West’s journey to achieve its objectives.
- Desired Skills and Experience

**ABOUT YOU**

Minimum 1 years’ experience working in customer service or administrative role.

The ability to work flexibly and autonomously where required.

The ability to work with people at all organisational levels to build rapport and affect change.

Understanding and focus on quality assurance and continuous improvement.

Rounded communication and interpersonal skills coupled with strong customer insights.

Present as professional and confident in preparing for and presenting to external groups and individuals.

Demonstration of a proactive and action-driven professional attitude and approach with the ability to generate ideas, problem-solve on the spot and think in an innovative way.

Have a demonstrated ability to exercise judgment, maturity, initiative, and diplomacy.

Systems and technology literate

Desirable skills
- Tertiary education in the public health, health promotion or a related field.
- Experience coordinating staff to client needs (appointment booking, scheduling, resources etc.).
- Experience in the not-for-profit sector, health and/or education sectors.
- Demonstrated experience working with multiple technology platforms in a complex, dynamic environment.
- An interest in child development and rural issues.

**YOUR PERSONAL QUALITIES**
- Results-oriented.
- Adaptable, flexible and resilient.
- Self-starter, confident in decision-making, inclusive.

**OUR CULTURE**:
Royal Far West is a rewarding, inspiring, diverse and purpose driven workplace which aims to elevate and harness our people power to support the health and wellbeing of country children for generations to come.

Our core values of Care, Connection, Passion, and Impact are integral to the organisation. Respecting and upholding these values enables us to maintain a positive, innovative and highly collaborative workplace culture.

**BENEFITS OFFERED**

Royal Far West has been recognised as one of Australia and New Zealand’s Best Places to Work in the prestigious annual list, published by The Australian Financial Review and Boss Magazine. **Our extensive benefits offered, include**:

- Structured **induction program**:

- **Meaningful work** where you are making a positive difference. You will be supporting children’s mental health, their wellbeing and helping them to build resilience.
- **Career and professional development opportunities**: There are great opportunitie