Customer Service Associate Longines Qvb

2 weeks ago

Sydney, Australia Swatch Group Full time

**About Longines**
Longines - famous for the elegance of its timepieces - is a member of the Swatch Group Ltd, the world's leading manufacturer of horological products. Based in Saint-Imier, Switzerland since 1832, Longines watchmakers enjoy an expertise steeped in tradition, elegance and performance. With generations of experience as Official Timekeeper of World Championships and as a partner of international sports federations, Longines has created lasting and durable links to the world of sport.
**The Role**
We are currently recruiting Customer Service Associate for our beautiful Longines Boutique in QVB. Our Customer Service Associate is to be the key customer contact for all after sales services/repairs. This includes liaising with customers in regards to estimation management, the repair process and follow up. Experience within watches is not mandatory as we provide full training but a passion for impeccable customer service and the watch industry will be highly regarded.
**Responsibilities**
Client Interaction
- Excellent communication and customer service skills
- Ensure that the services are presented in a professional manner
- Provide first level of technical assistance to clients

Technical
- Conduct a detailed diagnostic of the timepiece, in order to determine the corrective intervention
- Conduct quality control checks for watches returned from the service centre
- Interacting with clients to ascertain their service needs and propose necessary corrective intervention

Operations
- Perform administrative tasks
- Engage proactive customer follow up procedures advising clients of delays / updates
- Conduct weekly stock take

Retail
- Resolve all client queries and provide solutions
- Be able to sell watches at times when needed
- Assisting with daily stock counts and yearly stocktake
- Track own performance statistics

Training and Product Knowledge
- Develop own knowledge base
- Demonstrate complete knowledge of all product lines
- Understand watch technology; watch movements, calibres by model, “how they work” and relate knowledge to clients as needed/ requested

**Skills and Experience**
- Excellent communication and customer service skills
- A work ethic that understands the importance of going above and beyond to satisfy the clients and exceed their expectations
- Decisive, firm, courteous, customer oriented and able to handle stress
- Impeccable time and organizational skills
- Passion for watches and the Longines brand

Job Reference: SGAU00486

  • Client Advisor Longines Qvb

    1 week ago

    Sydney, Australia Swatch Group Full time

    **About Longines** Longines - famous for the elegance of its timepieces - is a member of the Swatch Group Ltd, the world's leading manufacturer of horological products. Based in Saint-Imier, Switzerland since 1832, Longines watchmakers enjoy an expertise steeped in tradition, elegance and performance. With generations of experience as Official Timekeeper of...

  • Boutique Manager Longines Sydney

    5 days ago

    Sydney, Australia Swatch Group Full time

    **About Longines** Founded in 1832 at Saint-Imier in Switzerland, the Compagnie des Montres Longines Francillon S.A. is the oldest trademark still in use in its original form registered with the World Intellectual Property Organization. Over the years, Longines has played a pioneering role in many timekeeping technological breakthroughs, with a particularly...

  • Sales Associate Longines Market Street

    3 days ago

    Sydney, Australia Swatch Group Full time

    **About Longines** Longines - famous for the elegance of its timepieces - is a member of the Swatch Group Ltd, the world's leading manufacturer of horological products. Based in Saint-Imier, Switzerland since 1832, Longines watchmakers enjoy an expertise steeped in tradition, elegance and performance. With generations of experience as Official Timekeeper of...

  • longines seasonal casual sales associate

    6 days ago

    Sydney, New South Wales, Australia Swatch Group Full time $40,000 - $60,000 per year

    ABOUT LONGINESLongines – famous for the elegance of its timepieces – is a member of the Swatch Group Ltd, the world's leading manufacturer of horological products. Based in Saint-Imier, Switzerland since 1832, Longines watchmakers enjoy an expertise steeped in tradition, elegance and performance. With generations of experience as Official Timekeeper of...

  • Sales Associate Longines Market Street

    3 days ago

    Sydney, Australia The Swatch Group (Australia) PTY. LTD. Full time

    **The Role**: As a Sales Associate, you will be an integral part of the team, providing exceptional customer service, driving sales and contributing to the overall success of the boutique. - Support boutique management with store operations as required - Strive to achieve KPI’s and store sales targets - Make sure the highest level of customer service is...

  • Longines Seasonal Casual Sales Associate

    6 days ago

    Sydney, New South Wales, Australia Swatch Group Full time $104,000 - $130,878 per year

    The RoleWe are looking for an enthusiastic and passionate sales person to work at our Longines Boutique on a casual basis across the seasonal period, commencing in November 2025 to January 2026. The ideal candidate is to have flexibility in working across weekdays, evenings and weekends. The candidate will be promoting the brand by achieving sales targets,...

  • Full Time Sales Associate

    3 days ago

    Sydney, New South Wales, Australia Coach Full time $60,000 - $80,000 per year

    Sales Associate | Coach QVB | Full-TimeJoin the world of modern luxury at Coach, a leading design house of modern luxury accessories and lifestyle collections. We're looking for a passionate and customer-focused Sales Associate to join our team at Coach QVB in the heart of Sydney.As a Sales Associate, you will be an ambassador of the Coach brand, delivering...

  • Full Time Sales Associate

    3 days ago

    Sydney, New South Wales, Australia Coach Store Australia Pty Limited Full time $40,000 - $60,000 per year

    Sales Associate | Coach QVB | Full-TimeJoin the world of modern luxury at Coach, a leading design house of modern luxury accessories and lifestyle collections. We're looking for a passionate and customer-focused Sales Associate to join our team at Coach QVB in the heart of Sydney.As a Sales Associate, you will be an ambassador of the Coach brand, delivering...

  • APM Monaco

    11 hours ago

    Council of the City of Sydney, Australia APM Monaco Full time

    Who are we? Founded in 1982, APM, Ariane Prette Monaco, is a contemporary fashion jewelry brand that associates itself with the chicness of Monaco and South of France lifestyle. We are looking for a passionate and dedicated individual to join our Sydney team on a Full-time basis. - You love APM Monaco - Minimum of 2-3 years of working experience in...

  • Retail Sales Assistant

    2 weeks ago

    Sydney, Australia La Belle Miette Full time

    La Belle Miette, Melbourne's macaron and chocolate specialist patisserie, is seeking a retail sales and service assistant to work at our kiosk at QVB in Sydney. We specialise in small delights. As a retail assistant, you help create the beautiful experience of visiting our patisseries, providing exceptional customer service to ensure needs are met and...