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Guest Services All Rounder

2 weeks ago

Blue Mountains, Australia YHA Australia Full time

Be part of a collaborative team that values excellence and innovation
- Supportive & Fun team
- Discounted stays in YHA Australia properties

**Who we are**
At YHA Australia, we provide affordable, quality accommodation with purpose. We're committed to creating a more open and welcoming world where connections thrive and experiences matter.

What sets us apart? We're a not-for-profit, membership-based organisation where profits go straight back into improving our properties and creating positive social, cultural and environmental impact. For over 80 years, we've been making travel accessible and transformative.

Our network spans 19 uniquely characterful properties across Australia - from the rooftop views of Sydney Harbour YHA to historic cells at Fremantle Prison to eco-retreats nestled in National Parks.

We're proudly part of Hostelling International - a global community of 3,000+ places to stay across 70+ countries that believe travel should do more than move you from place to place. It should move you to think differently, live boldly, and protect the world you're exploring.

**YHA Blue Mountains**, nestled in the central area of Katoomba, is a 240-bed facility catering to both domestic and international travelers, as well as sizable groups. This historic site boasts extensive communal amenities, a co-working area, ample space for groups and events, and a diverse range of private and shared rooms. Guests can enjoy a daily breakfast service, with the option of catering for groups and those attending meetings. A dedicated team of 12 staff members strives to create unforgettable experiences for guests, and we are thrilled to announce the recruitment of a new Reception/Housekeeping member to join this team.

**What you'll get to do**:

- **Reception** - Welcoming guests to the property and ensuring their check in process is seamless whilst ensuring all accounts and documentation is recorded accurately
- **Guest Activities** - Create, promote and plan guest activities including social events and activities to ensure our guests stay engaged and entertained
- **Housekeeping** - Ensure the property and guest rooms are maintained to the highest standards. This includes ensuring laundry and managing any maintenance or safety issues are managed efficiently
- **Food & Beverage** - Maintaining food hygiene and compliance remains of the highest standards. Preparation and service of food and beverages including coffee making / barista duties
- **Health & Safety** - Ensure adherence to all YHA Policies and procedures to ensure the safety of yourself and others

**What we are looking for**:

- You'll enjoy providing guests with a fun and engaging service
- Ideally you'll have experience in customer service or a hospitality based role
- Flexibility to work a rotating roster, including nights, weekends and public holidays with average shifts ranging from 6.5-8 hours
- RSA certification is essential and First Aid certificate is desirable
- Knowledge of the local area and travel/tourism industry (desired)

**Our Values**
Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.
- Work together - We open doors for each other as well as our guests
- Give our best - We bring our best selves every day we come to work
- Put our guest first - We know great hosts make great holidays
- Think differently - We see problems as opportunities
- Have fun - We celebrate and enjoy being together

**What's in it for you**
- Travel Perks: Free stays across our network - because we love travel as much as our members do
- Team Adventures: Opportunities to visit other locations for team building and training
- Discounts: Access to benefits at various stores and across the YHA network
- Growth: Professional development and career opportunities throughout YHA
- Cultural Flexibility: Swap standard public holidays for ones that have personal meaning
- Wellbeing Support: For you and your immediate family through our Employee Assistance Program

Are you ready to help make the world a more connected place? Submit your resume and a cover letter telling us why you're perfect for this role

**_A National Criminal History Check is mandatory step in the recruitment process. _**_We encourage Aboriginal and Torres Strait Islander people to apply._