Front Office Supervisor

1 week ago

Brisbane, Australia MINOR Hotels Full time

We are looking for an experienced and enthusiastic Front Office Supervisor for our centrally located Oaks Brisbane Aurora Suites. You will mentor and supervise a supportive highly professional team.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of leading your team and driving exceptional customer experiences.

**Your duties include the following**:

- Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
- Meeting guests and customers when they arrive and ensure they are settled in their rooms.
- Maintaining professional, open and honest communication to assist guests
- Full time position, availability to work shifts between Monday to Sunday
- Immaculate personal presentation
- Professional interpersonal and communication skills
- Guide, mentor and support the team
- Ensuring that all daily tasks are completed accurately and in a timely manner
- Completing daily administration duties.
- Resolve & respond to guest complaints in a timely and professional manner.
- Act as a role model, sharing your expertise and continually inspiring the team

**Qualifications**:
**To be successful in this role you will require the following skills and experience**:

- Demonstrated experience in a front office supervisory position in a hotel
- Experience in high level customer service and guest services
- Effective communication skills both written and verbal
- A passion for delivering exceptional, pro-active customer service.
- Excellent written and verbal communication skills.
- A welcoming personality and an unwavering positive attitude
- The ability to manage staff in a supervisory capacity

**Additional Information**:
**Join our positive and vibrant team and be rewarded with these amazing benefits**:

- 50% discounts on accommodation across all Minor Hotel brands in AUS and NZ
- Discount when you visit any of our restaurants, cafes, bars and wellness retreats
- Discounts on 530 Minor hotels and F&B outlets across the globe
- 50% off The Coffee Club VIP membership
- Furniture, Australia Zoo, Medibank insurance discounts
- Secondments and promotion opportunities across Minor Hotel globally
- Career progression & education assistance
- Additional paid leave including Birthday, Vaccine and Study leave
- Wellbeing programs (Uprise)
- Reward & Recognition programs
- Team member referral program
- Uniform provided and laundry allowance for Front Office roles

Joining Minor means you become a partner in a diverse, expanding global organization with limitless opportunities to thrive and achieve. Minor International includes three key business units: Minor Hotels, Minor Food, and Minor Lifestyle. With a team of over 66,000 and operating over 60 countries Minor International is one of the fastest growing hospitality, restaurant and lifestyle companies in the Asia Pacific Region.

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