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Care Coordination Support Officer

2 weeks ago

Henley Beach, Australia ECH Full time

Permanent Full-Time position. Located at Henley Beach
- $60,264 per annum + Super + Leave Loading + Salary Packaging
- Join an established NFP that demonstrates strong values, great culture and is community focussed

ECH is expanding and our Care Coordination team are seeking a Care Coordinator Support Officer (CCSO) to join our team in the west region, based at Henley Beach.

**The role**

As CCSO you will provide administrative and co-ordination support to the Care Coordination team with a continual focus on improving process and delivering exceptional customer service.

The CCSO role will also include managing a case load of clients. You will work closely with our clients, their families, carers, and advocates to ensure all clients have a Care Plan that reflects their individual care and service needs to enable them to have the best life possible as they age in their own home.

You will be provided with full training and support including all equipment that is required to succeed in this role.

**What it’s like at ECH**
- We’re proud of what we do, we’re proud of how we work together and we’re proud of the impact that ECH has on people’s lives.
- We’re future focused. We don’t stay still. We are always in search of new ways to improve the lives of older South Australians.
- Our people drive our success and how we work together is as important as what we deliver.
- Diversity is in our DNA. We seek out and celebrate diversity in all its forms and tap into the richness of ideas, experiences and perspectives that it brings.
- We grow our people. Everyone has the opportunity to grow, develop and build their career with ECH.
- At ECH we are integrating work and life. We are embracing technology and new ways of working which support a new level of flexibility for our people.
- Whether it be face-to-face, on-the-job or online, we love learning because we know it makes us better.

**What you’ll be doing**

As the primary point of contact, ensure exemplary customer service is delivered to both external and internal stakeholders by:

- Providing administration support to the Care Coordination team
- Assisting with client intake, assessment, and reviews
- Guiding new and potential clients to easily access services
- Establishing service and equipment requests
- Working collaboratively with the team to assist with the coordination of service for our clients

**Who we’re looking for**

Someone who:

- Has a genuine commitment to helping people retain their independence in their own home
- Is sensitive to the needs of older people from different social, economic, and cultural backgrounds
- Has the ability to use their initiative
- Has the ability to work independently but also within a team

But also someone who:

- Is kind, even if they’re a bit stressed out
- Likes what we do - caring for people in the community
- Is dynamic and energetic
- Is flexible and adaptable
- Loves diversity
- Will contribute their ideas and hard work to make ECH better every day.

**Click here for a copy of the Position Description**

**You will need**
- COVID-19 vaccination (including booster if eligible)
- Drivers Licence

**It’d also be helpful if you had**:

- A current Police Check
- Diploma in Community Service Coordination or Certificate 3 in Aged Care or equivalent
- Experience and/or knowledge of Home Care Packages and Commonwealth Home Support Program

**More about ECH**

ECH is a not-for-profit organisation in the Health Care Sector. This means that you can salary package up to $18,549 per annum to reduce your tax. We also offer a range of perks through our Employee Benefits Program (eg. discounted gym memberships).

If you need more reasons to want to join ECH, have a look through our website to see the amazing ways in which we support ageing South Australians. While you are there, check out the videos on our Employment page from some of our amazing staff and hear about their jobs and why they love working for ECH.

So, if you think this might be the job for you and you feel aligned to who we are and what we do please APPLY NOW by filling in your personal details and answering the questions below, along with submitting your cover letter and Resume/CV on the next page.

Applications close: Tuesday 25 October at 5pm, and should be addressed to Andrea Atkins, HR Officer