Customer Support Analyst

2 weeks ago

Newcastle, Australia DXC Technology Full time

Permanent full time role
- Career development opportunities
- Join a Global IT leader
- Extensive on the job training provided

**About us**:
DXC Technology (DXC: NYSE) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognised among the best corporate citizens globally. For more information, visit dxc.technology.

**About the role**:
You will be working with our Newcastle based client on a service desk in a fast-paced customer centred environment to deliver modern troubleshooting solutions and will use your strong technical abilities and can-do attitude to join the existing support team.

**What you will be doing**:

- Providing technical support delivering on-the-spot solutions for customers
- Handle Customer-relation problems promptly and appropriately both on the phone and in-person, using independent troubleshooting and following established procedures to meet SLAs set by the client
- Managing a ticket queue and prioritising workload
- Working closely with/escalating issues to external vendors
- Stock management including peripheral devices
- Refresh of old devices swapped with new devices on site.
- Responsibilities include User Account Management, Desktop troubleshooting, Hardware management, remote support, Mobile Device Management

**What you will bring**:

- Ability to configure, evaluate, repair, test and troubleshoot technical issues
- Strong attention to detail, accurate and efficient documentation
- Customer-first attitude
- Excellent verbal and written skills
- The ability to multitask and display time management skills
- Good teamwork amongst colleagues and clients
- Working knowledge of Office 365, Windows desktop environment, SCCM, SharePoint, VPNs, Mobile Device Management, Active Directory and Azure is preferred

**Preferred Education and Experience**:

- 2-5 years working experience supporting customers’ PC environments with an interest in learning more
- Relevant Vocation/ Diploma/ Associate Degree or relevant work experience is preferred

**All applicants must be**:
**Australian Citizens or Australian Permanent Residents**

**Flexible to travel to other locations in the area if required

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