Client Service Coordinator

1 day ago

Pennington, Australia The Fig Trees Disability Services Full time

The FIG TREES Disability Services is a group of professionals who have extensive knowledge about NDIS, passion to support people with psycho-social disabilities to achieve goals that are important to them, and strong commitment to social justice and clients' choice and control.

We are looking for a Client Service Coordinator to join our Team working in our West Adelaide office.

**Requirements**:

- NDIS Worker Screening Check or equivalent DHS Disability Clearance
- Working with Children Check
- Police Check
- Current First Aid & CPR
- Completion of NDIS Worker Orientation Module.
- COVID Vaccination including booster
- Own your own car and have Comprehensive Vehicle Insurance.
- Holder of social work, mental health, community services or other allied health professions preferred
- Good interpersonal and verbal communication skills
- Prior administrative or client services experience within a corporate organization may be strongly desired
- Experience in working with NDIS participants with complex support needs and in community networking preferred
- Ability to build and maintain rapport with a diverse range of NDIS participants and stakeholders, including people living with a disability, cultural diversity and language other than English

**Your Responsibilities and Duties**
- Intake clients and respond to client’s requests or service requests from referrers
- Coordinate with client’s and client’s support team, including referrers to develop and maintain appropriate service contract and support plan for individual clients
- Compile and maintains records on client accounts
- Screen feedback and requests from clients and liaise with relevant departments within the organisation to provide solutions
- Escalate complaints to relevant departments
- Liaise with in-house teams to adjust service offerings and assess related costs
- Build and maintain close relationships with clients and their support team

**Job Type**: Casual

**Salary**: $65,208.00 - $91,910.10 per year

Schedule:

- Monday to Friday

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