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Full Time Service Co-ordinator
2 weeks ago
Service Co-ordinator
- Answer in-bound telephone enquiries as required
- Assess and dispatch callouts and service requests to the relevant teams within the Service Department
- Assist in setting up job tickets for service requests and provide customer notification of technicians assigned
- Identify and forward AFSS related enquiries to Certification team
- Sort and file customer quote approvals to be converted into new jobs
- Update status of open work orders to customers as requested
- Provide service reports upon completion of jobs and routine activities to customers upon request
- Set up new customer contacts and reporting on Premier Service web portal
- Update customer contacts and new Property Agents contacts when requested in FM
- Set up and schedule annual Full Function Fire Testing (FFFT) as requested
- Submit and secure technician’s access request for assigned jobs and routine testing
- Assist in providing insurance and SWMS documents to customers as required
- Creation of quotations for jobs and inspections as required by the customer
- Liaise and support Accounts team to close out invoicing enquiries and obtain & assign PO’s to relevant jobs to be invoiced
- Set up new clients in FM software for alternate billing requirements
**Skills& Experience Required**:
- In-depth knowledge of MS Office software
- Experience working in a service-desk operations role highly regarded
- Knowledge of Fire Protection software such as Fire-mate or Up Tick an advantage
- Customer service experience including handling telephone enquiries
- Multi-tasker - being able to juggle multiple enquiries and jobs simultaneously
- High attention to detail
- Ability to work well under pressure
- Strong interpersonal skills required working in a multi-team environment
- Good verbal and written communication skills to provide quality customer service
Pay: $70,000.00 - $85,000.00 per year
**Benefits**:
- Work from home
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Chatswood, NSW: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Fire Service Industry: 1 year (preferred)
- administration: 2 years (required)
Work Authorisation:
- Australia (required)
Work Location: In person
