Learning & Development Coordinator

The Commons is an ecosystem of entrepreneurs, businesses & curious minds - working, connecting and growing under a common roof. Driven by the sincere desire to see people flourish. We support curiosity and believe in the collective power of people to instigate change. Our focus is on building and strengthening community and we challenge the status quo in an effort to innovate.

ABOUT THE ROLE

The role of the Learning and Development Coordinator is to create effective and engaging learning content and experiences at The Commons. The Learning and Development Coordinator will ensure the ongoing training and development of The Commons team (primarily Community Team) so that they are able to perform their respective roles to a high standard. This role plays a major part in the rollout of operational process changes. Patience and the ability to adapt to different communication styles to ensure everyone understands key messaging are essential skills for this role.

The main duties of the role include but are not limited to the below:

- Create engaging learning activities and compelling training content and courses as directed by your manager
- Assist with the planning and implementation of the quarterly or annual Learning and Development plan as directed by your manager
- On an ongoing basis, assess how well training is received and adjust delivery style as necessary
- On an ongoing basis, assess weaknesses of teams and individuals and deliver on the spot coaching and feedback
- Support in closely monitoring and review learning and performance of all new staff for the duration of their probationary period
- Support in publishing training calendar invites with all locations, meeting room bookings, catering, and staffing cover as required
- Cover during staff absences as required
- Greet guests from the front desk as required
- Assist others on the team wherever possible

ABOUT YOU

You’re ambitious, curious, and adapt well in a dynamic and changing environment. You are service-minded and able to see the big picture when it comes to a team member’s experience. You’re calm under pressure, always demonstrate leadership, and are genuinely invested in the growth and development of your team. You’re eager to work in a team driven by empathy, where you can inspire those working with you. You have well-developed leadership skills and have successfully led small teams through periods of change. You take pride in group achievements. You are patient. You make a point of cultivating a growth mindset, taking on feedback as well as delivering it with compassion to see others develop.

Do you thrive in a role where you exercise your high attention to detail and strong organisational skills? Are you zealous about continuous improvement and the professional development of yourself and others? If you answered yes, then this is the perfect position for you
- Minimum 3 years customer service experience essential
- Proven ability to adapt well to change
- Experience in a leadership position managing at least one direct report
- Highly developed relationship and stakeholder management skills
- Certificate IV in Workplace Training and Assessment or relevant educational background is highly regarded but not mandatory

WORK HEALTH AND SAFETY
- Conduct and maintain safe work practices by enduring WHS standards are adhered at all times.
- Ensure compliance with WHS standards. Communicate and educate members and team members to ensure a safe environment.

VALUES

All actions, conversations and behaviours should display behaviours that reflect the philosophy and values of The Commons.
- Putting members first
- Fostering community
- Working together as a team
- Constantly learning and growing