Assistant Relationship Manager

**Job Title**: Assistant Relationship Manager - Suncorp Bank
**Req ID**: 85150
**Department**: SB Agri & Regional Southern
**Division**: Suncorp Bank
**Location**: Wagga Wagga
About Us
About the Role
As an Assistant Relationship Manager within Business Banking, you’ll play a key role in supporting the Relationship Manager/s to provide value to business customers across Agri, Commercial and Small Business channels in each regional market. You will support with managing and growing our portfolio of business customers.
Your primary role will be to support all stages of the funding and review cycle of these business customers, who are located across Southern NSW and Northern Victoria. This will provide the opportunity to work alongside some of Australia’s leading businesses and learn the fundamentals of banking in a hands-on role.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ Group, you’ll be building your future, while helping to build ours.
**Role Type**: Permanent
**Role Location**: Wagga Wagga NSW
**Work Hours**: Full-time (37.5 hours per week)
What will your day look like?
As an Assistant Relationship Manager, you will have the opportunity to:
Assist the Relationship Manager to manage our relationships with customers within their assigned portfolio tier.
Attend to client queries, ensuring all queries are responded to in a timely and professional manner and in keeping with established service standards.
Assist the Relationship Managers with miscellaneous administration of the customer portfolio ensuring all documentation and customer files are maintained in accordance with Suncorp’s policies and procedures.
Extract and analyse financial statements, cash flow forecasts and other complex financial reports, providing accurate assessments.
Identify an acceptable level of lending risk, in line with our Risk Appetite Statement.
Support and demonstrate a risk management culture in line with Suncorp’s values.
Proactive identification and escalation of risks and issues related to your role responsibilities.
Comply with our complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses.
Build strong and genuine relationships with key stakeholders and work collaboratively to drive a ‘one team’ approach ensuring effective support and service delivery, and achieving customer and business needs.
Contribute to developing a positive and proactive Safety and Wellbeing culture including meeting all safety and wellbeing compliance requirements.
Engage in initiatives and opportunities to continuously build skills, knowledge and capability.
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Experience in roles requiring growth and retention of a customer base.
Demonstrated experience in financial services, preferably in Business Banking (Commercial or Agribusiness)
Demonstrated customer service and relationship building skills
Excellent communication skills across internal and external stakeholders. Demonstrated ability to convey and explain information, coherently and confidently.
Negotiation skills - exploring opportunities with a view to mutual benefit and acceptance.
Planning and organising skills - establishing a process to complete goals (either personal or for others) and allocating appropriate resources to achieve such goals.
Strong analytical skills and attention to detail
Committed to continuous improvement and ability to make effective decisions in a timely manner.
You’re not expected to have 100% of these skills. At ANZ Group a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
Suncorp Bank is a proud part of the ANZ Group and a place where you'll be doing work that really matters. That's because every role, in every team is working towards supporting the financial wellbeing of our million+ customers.
Our team members' wellbeing is a top priority and we know it's the added extras outside the workplace that can make all the difference. We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day. We also provide tools that enable remote work to support flexible work arrangements whenever possible.
Being part of Suncorp Bank opens a world of exceptional growth opportunities, across Suncorp Bank as well as the many divisions within the ANZ Group which operates in almost 30 markets across the globe.
Job Posting End Date
11/02/2025, 11.59pm, (Melbourne Australia)