Team Leader

Full-time maximum term positions to 30 November 2025, located at Footscray office
- Provide professional supervision and operational support to an Humanitarian Settlement Program Team
- Annual salary range is $85,642 to $97,167 + 11.5% super
- Other benefits include:

- Regular performance feedback and performance review process
- Supportive environment and caring work culture with work/life balance
- Cultural Diversity
- Employee Recognition Program
- Health and Well-being Program
- Salary packaging (Full FBT employer) including: superannuation, Novated Leases, laptops, mobile phones, professional
development, subscriptions and memberships, and briefcases
- Flare Employee Discounts Program

**About the role**

If successful, you will provide professional supervision and operational support to Senior Case Managers, Case Managers Client Support Workers and Orientation Guides, and ensure that the Care Team meets all contractual KPIs within the expected time frames and the appropriate casework models and approaches are utilised. You will also provide support, guidance and troubleshooting assistance to the Program Team and Manager Operations and Practice.

**To be considered for this role, you will be able to demonstrate the following key selection criteria**:

- Degree in Business, Management, Social Work, Community Development or related field and at least 3 years' experience working in the refugee/asylum seeker field
- Current valid Driver Licence for Victoria
- Current valid Working with Children Check (Employee) for Victoria
- Demonstrated experience in leading teams and staff supervision in a casework setting, coaching and mentoring coupled with an innovative and effective approach to problem solving
- Demonstrated experience in managing stakeholder relationships, including collaborative work with volunteers and client communities
- Proven ability to undertake systemic advocacy and negotiate/implement referral protocols to address priority client needs
- Effective interpersonal, cross cultural communication and client advocacy skills and the ability to liaise effectively with contract partners, mainstream and settlement service providers as well as refugee and humanitarian entrants and their communities, and volunteers
- Knowledge of, and ability to lead a team in providing case management through a strengths based approach
- Knowledge of, and experience in, advanced case management skills and approaches
- Working knowledge of policies and referral protocols relating settlement services and asylum seeker programs; specialist operating knowledge/experience in one or more service areas such as community health, housing and tenancy, income issues, family/youth services highly desirable
- Sound understanding of current Commonwealth and State policies related to immigration, settlement, asylum seekers, income support and other relevant social policies and demonstrated ability to respond flexibly to changing policy and program needs
- Ability to interpret contracts and ensure full compliance with KPIs and Quality Assurance
- Demonstrated experience in working autonomously as well as collaboratively within multi-disciplinary teams to achieve / exceed key performance goals
- Strong written communication, report writing, word processing, creative problem solving, organisational and time management skills
- Demonstrated positive values of integrity, reliability, teamwork and professionalism consistent with the AMES Australia Vision and demonstrated commitment to performance management, quality and continuous improvement principles
- Your current resume
- Cover letter addressing the key selection criteria outlined above

Applications for these positions will be accepted up to **5 pm on Monday, 9 September 2024, **however interviews and other selection processes may commence before the closing date.

**About us**

AMES Australia is a statutory authority which specialises in the delivery of education, training, employment, settlement and community services to a culturally and linguistically diverse (CALD) client base.

AMES Australia's Values are: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, Human Rights