Support Worker, Disability Services

**Support Worker, Disability Services**
- Casual
- Location: St Ives

**About Us**

Golden Heart Services is a thriving organisation dedicated to making a meaningful impact in the disability support industry. Our goal is to be a well-known and trusted provider by delivering top-quality support services and enhancing the lives of our clients living with a disability and their families. This is an exciting opportunity to contribute to our mission and play a vital role in the success of our organisation.

**Key Duties**
- Provide support that ensures the client is centre of their decision making and enable them to achieve the desired outcomes of their plans, goals and aspirations in partnership with their families and carers.
- Manual Handling, assist clients with mobility and transferring, using appropriate lifting techniques.
- Help clients with daily personal hygiene, including bathing, dressing, grooming and toileting.
- Monitor and report changes in clients’ health and wellbeing to relevant health professionals and management
- Administer medication as prescribed and keep accurate records
- Assist clients with meal preparation and feeding
- Assist with household task such as cleaning, laundry and shopping
- Accompany clients to appointments, social activities, and community events
- Facilitate clients’ engagement in hobbies, interests, and community programs
- Implement individual support plans and behaviour management strategies.
- Maintain accurate and up to date records of clients’ activities, progress and any incidents
- Complete daily reports, shift notes and communicate effectively with teams’ members and management
- Advocate for clients’ rights and needs within the community and service environment
- Ensure clients are always treated with dignity and respect
- Assist clients in developing life skills and independence, including money management, cooking, and personal organisation
- Encourage and support clients in setting and achieving personal goals.
- Develop appropriate, supportive working relationships with customers and their families/carers.
- Ensure that supports are provided in accordance with the National Disability Services Standards and other relevant legislation and are active in advocating the rights of people with a disability.
- Work collaboratively with other support workers, health professionals, and family members
- Participate in team meetings, training sessions, and professional development opportunities

**Skills & Competencies**
- _Customer service focused:_ committed to providing exceptional customer service across all channels - written, phone and face to face
- _Communication:_ the ability to communicate clearly and concisely, varying communication style depending upon the audience
- _Patience and resilience: _the ability to remain calm and patient in challenging situations and to continue providing support even when faced with difficulties.
- _Attention to detail:_ excellent attention to detail and written skills when communicating with others, both internally and externally
- _Teamwork: _willingness to assist and support others as required and get along with team members
- _Time management/organisation: _accomplish objectives effectively within time frame given, and carry out administrative duties within portfolio in an efficient and timely manner

**Compliance Requirements**
- NDIS Worker Screening Check
- Working with Children Check
- Provide First Aid (HLTAID011)
- Provide CPR (HLTAID009)
- Valid Australian Drivers Licence
- Evidence of Covid19 Vaccination Status
- Administer Medication Certificate or training
- Manual Handling Certificate or training
- NDIS Worker Orientation Module “Quality, Safety and You”
- Infection Prevention and Control

**Desirable**
- Certificate III in Individual Support or above
- Experience with Challenging Behaviours
- Mental Health Experience (psychosocial)

**How to Apply**

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Only applicants with the right to work in Australia will be considered.

No agencies, please.

**Job Type**: Casual

Pay: From $41.76 per hour

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Afternoon shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- Public holidays
- Rotating roster
- Shift work
- Weekend availability

Work Location: In person