Area Manager

Work for a loved Australian brand, born in Melbourne
- Use your experience to improve what we do and how we do it
- Join a supportive, collaborative Retail Operations team

**Welcome to Koko Black...**

Koko Black are the leading artisan innovators of the chocolate world, sourcing the highest quality natural ingredients from Australia and around the globe. We believe in the passionate craftsmanship of our expert chocolatiers and are looking to cement Koko Back as Australia’s leading chocolate experience and choice for quality gifting.

Based in Melbourne, this area Area Manager will lead their team of Store Managers across the state to achieve their sales goals and KPIs by coaching the growth and evolution of exceptional customer service, high performance teams and operational excellence.

They will live and breathe the Koko Black values of passion, leadership, ownership and trust and ensure these are always upheld.
- Hello, is it you we're looking for?_

**Passion for Experience**

Your real passion and skill will be guiding and shaping teams to creating truly iconic, memorable and sensory customer experiences, telling a powerful brand story.

You will spend most of your time in the field in your Melbourne stores, connecting with our teams to support, demonstrate and coach the transition to a sensory, brand building experience for all customers.

**Driver of Development**

Koko Black is a passionate learning organisation and your role will focus on the growth and development of store management teams, particularly empowering the leadership capabilities and impact across the business.

We strongly believe in providing opportunities to our employees and you will share our passion for harnessing feedback, coaching and inspiration to support peak performance and helping individuals to thrive in their roles.

**Retail Pro**

You will have strong, all-round retail experience, ideally across recruitment and retention, team engagement, learning and development, visual merchandising, inventory management, compliance, safety, and labour management.

In this role you will be fully accountable for the overall success of the stores and teams that you will lead, and for driving positive financial outcomes for your portfolio.

You will also have demonstrable experience creating and executing initiatives or projects across a patch of stores or all stores in a business, working with other functions to achieve organisational goals.

We hope this gives you an insight in to some of the skills, strengths and experience we are looking for, to add a few more:

- You will be systems savvy, learning a new rostering system or communication platform is a breeze
- Pragmatic, adaptable and able thrive in rapidly changing landscapes
- Strong initiative and problem solving skills
- Excellent organisational and prioritising skills
- 2+ years experience Area Managing 5 stores or more

**How Koko Black will support your success**

We want to give you the best start possible in your new role at Koko Black, so we will bring you to Melbourne, where Koko Black first came to life, and immerse you in the brand and team for the first few weeks of your journey with us.

We are passionate and proud of our beautiful chocolate, so you will spend some time not only seeing how it is made and packed, but working alongside our chocolatiers, production operators and warehouse teams, to understand our entire operation and the journey of our chocolate before it reaches our retail teams.

From there, it will be visiting your different markets, taking you through our processes and systems, and giving you exposure to everything Koko Black, all why being guided by an experienced General Manager and connecting with the Retail Operations team.

Visits to Melbourne to engage with the operations team face-to-face will be a regular part of your travel for ongoing connection and alignment.

**Where to from here?**

If this glimpse into the world of Koko Black sparks something in you, we would love to hear from you

Even if you don't check every box above, we want to encourage you to introduce yourself and tell us how your work or life experiences make you a great fit for Koko Black and the role.

We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the better we will be at providing the best possible experience in the chocolate world.