Retail Store Manager

2 weeks ago

Parramatta, Australia Jot Bikes Full time

**Role**:
We are looking for an experienced retail store manager to manage the operations of one of our electric bike retail stores located in the Parramatta CBD. Duties include leading the sale of electric bikes and accessories, onboarding customers onto electric bike subscriptions, restocking, merchandising, and rostering. The goal is to provide high-class customer service and to continue Jot’s growth through sales and operations maximization.

**Responsibilities**:

- Be the leader of an electric bike store and report directly to the senior leadership team.
- Owning customer interactions including onboarding, servicing, and off-boarding in your city.
- Providing first class customer service.
- Recruit and oversee staff such as mechanics and retail assistants for your store.
- Work closely with colleagues across Australia to ensure consistent execution of the various aspects required for successful market growth and operation.
- Communicate updates and learnings to the organization.
- Plan and execute strategic projects both on a store, and wider business level.

**Requirements**:

- Proven work experience as a Store Manager, or as a Senior Sales role ready to take a step up.
- Familiarity with consumer behaviour principles, you’re a cool and calm operator; diffusing negative customer interactions and creating promoters of the business.
- Solid track record of achieving sales targets.
- Excellent communication skills, capable of building trusting relationships.
- Interest and knowledge in mobility, micro-mobility, or the electric bike industry.
- You’re willing and enthusiastic about selling our product to potential riders.
- You’re a patient teacher and have a passion for empowering others.
- You’re able to quickly and efficiently problem solve and troubleshoot - if you don’t know the answer, you know where to look and who to ask.
- Can build “stuff” - approaches, processes, tools, and change methodologies
- Inquisitive - infectiously curious, thoughtful, and happy to question the status quo
- Strong organizational skills.

**Why Jot**
- Local Aussie startup in hyper-growth mode. Since starting in a tin shed in 2019, Jot has rapidly grown across Australia with locations in Sydney, Melbourne, and Parramatta.
- Work with industry-leading partners such as Uber Eats to electrify the mobility industry.
- Be on the ground floor of this rocket ship as part of a small but growing team.
- Enjoy a supportive work culture
- Join Australia’s highest-rated electric bike company with 1000s of happy customers.

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