Learning and Development Facilitator

Are you passionate about shaping the growth and success of individuals within a dynamic and values-driven environment?

Are you skilled at designing and facilitating impactful training experiences that drive performance and foster a culture of excellence?

If so, we invite you to be a pivotal part of our team as a Learning and Development Facilitator.

**About Us**:
At Serco, you’ll be part of a team of more than 50,000 people delivering essential services on behalf of governments and organisations around the world.

But no matter your role or where you’re based, we each share the same goal - to bring service to life to make a positive difference every day.

Our values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative, and collaborative. Our people help in ways that matter.

**Role Key Responsibilities**:
As a Learning and Development Facilitator, you will have a range of exciting responsibilities.
- Facilitate Engaging Training:
Lead and facilitate impactful training sessions that support onboarding and address learning needs.

Create an engaging and inclusive learning environment, catering to diverse learning styles.
- Ensure Smooth Training Operation:
Execute administrative tasks to ensure the seamless operation of training and planning processes.

Generate insightful reports to track training progress and performance indicators.
- Stakeholder Communication:
Provide regular updates to key stakeholders on training progress, highlighting any potential roadblocks.

Collaborate with relevant teams to ensure timely delivery of training programs.
- Assess Learning Outcomes:
Analyse data to identify trends and areas for improvement in the training curriculum.
- Support Consolidation Training:
Assist the operational team with agent consolidation days, particularly in call-taking scenarios.

Contribute to the enhancement of consolidation training materials and methods.
- Exemplify Leadership and Values:
Serve as a role model for Serco values and ensure their integration into all training content.

Uphold and demonstrate our values in your interactions with team members and trainees.
- Contractual Compliance:
Deliver all training sessions in alignment with contractual requirements and specifications.

**About You**:
You will be well-organised, flexible, pragmatic, and able to work in a diverse team as well as possess highly developed organisational and problem-solving skills, sound judgement and decision making with high level of confidence, drive and motivation.

Proven experience and expertise in a similar position with a contact centre / customer service environment is desired.

A Cert IV in training and assessment will be an added advantage.

If you're ready to inspire learning, drive performance, and contribute to a values-based organization, we'd love to hear from you. Join us in our journey of fostering growth and achieving excellence.

**With Serco, you’ll be rewarded with**:
Opportunities to participate in broader leadership development programs.

Access to our rewards and recognition program, including awards and corporate retail discounts, discounted health insurance and entertainment.

Access to our Employee Assistance Program (EAP) for yourself and immediate family

Friendly and diverse team with inclusivity and care at the heart of everything we do.

**Join Us**:
Serco values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative, and collaborative. Our people help in ways that matter.

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