Network Operations Manager

**An attractive remuneration package including base, bonus, and vehicle**
- **Team member discounts at all of Woolworths businesses
**About Us
At WooliesX, we’re here to create better everyday experiences for our customers. In the big picture, and the fine detail. In moments big and small. We’re an innovation business that brings together the brightest minds in e-commerce, technology, media and data to transform the way people live and shop.

We’ve worked together with our partners to create all kinds of initiatives you know and love - like Everyday Rewards, one of Australia’s most popular loyalty programs. The success of our entire business is because of our people. Diversity is our strength, through the potential we unlock together. We’re resourceful and open-minded, welcoming and willing to experiment. We encourage fresh ideas and help each other be better by providing ongoing career opportunities to grow and evolve.

**The Role
This role will be responsible for managing the day-to-day management of Woolworths Online deliveries serviced by our Point to Point delivery partners and will require a logical thinker with a customer-first attitude. The role will engage with a range of internal (e.g. store leadership and operational teams) and external stakeholders (customers and on-demand delivery partners) to deliver exceptional customer experiences in the most effective and efficient method.

As part of the eCom business that is currently delivering 300k+ orders per week from 5AM - 11PM daily, you are responsible for ensuring strong alignment on operational performance metrics with our delivery partners, driving outcomes to ensure both profitability and consistency of service for the eComX business.

**The Opportunity
We are looking for a customer centric, commercially astute Operations Manager whose focus will be ensuring the strong alignment of operational performance metrics with our delivery partners, driving outcomes to ensure profitability and consistency of service for the eCom business.

**Key responsibilities include**:

- Management and support of Point to Point delivery partners to ensure contract compliance, accountability to agreed policies and procedures, and best in class customer experience.
- Be a customer advocate - analyse the operation of the business to ensure that the customer is receiving best in class service. Ensure customer feedback is addressed and c **omplete **escalations where required.
- Review and improve delivery KPI’s within your direct control and influence in conjunction with store and state operational teams.
- Triage day-to-day performance challenges with delivery partners as required.
- Ensure that driver networks are operating in a safe manner and promote a safe work environment.
- Review and reconcile weekly invoices, identifying and managing exceptions to agreements and actionable insights to reduce cost to serve.

**Who we’re looking for**
- A customer centric attitude, with a demonstrated ability to manage external providers to deliver strong performance outcomes
- Strong organisational, time management, communication, and stakeholder engagement skills
- Demonstrated ability to work in a highly dynamic and fast paced, complex environment
- A highly motivated self-starter with demonstrated ability to drive outcomes and work autonomously
- Strong computer skills - Excel, Powerpoint, Google for Work Suite, with the ability to adapt to new systems quickly
- Experience working with and interpreting data to derive actionable insight
- Flexible working hours - including a weekend on call roster
- 1-3 years experience within store operations, logistics and transport or network operations, Supply chain planning or category management also considered.
- Previous experience or exposure to working with Point to Point delivery Partners is highly desirable

**Grow with the Group
As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency.

As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference.

We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.

**We’d love to hear from You
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