Security Services Manager

2 days ago

Indooroopilly, Australia Assetlink Full time

**Introduction**:
**Assetlink’s Purpose**:
Established in 1993, Assetlink is an Australian owned facilities services provider with over 2,500 people serving over 1200 customers nationwide. Specialising in the provision of standalone cleaning and security services or a tailored integrated solution, Assetlink support businesses to manage their assets and operations in the commercial, retail, aviation, health & aged care and mining sectors.

**Description**:
**The Role**:
We currently have an exciting opportunity for an experienced Security Services Manager to join our team at Indooroopilly. The position will be responsible for overseeing the day-to-day operation and performance of the site and will provide visible leadership, direction and support to ensure efficiency and effectiveness are maintained at a consistent level.

The successful applicant must demonstrate significant Security Management & Client liaison experience.

**Key Responsibilities**:

- Working closely with the Integrated Services Manager to achieve a high level of client satisfaction
- Coaching, mentoring/and supporting of security team members with the objective to build a high performing team
- Ensuring all Team Members are in compliance and have all up to date credentials/endorsement
- Liaising with local Law Enforcement Authorities in relation to security issues, as they impact upon the Centre and its surroundings
- Monthly KPI’s and matrics reporting with management to ensure cost-effective that aligned with the company budgets
- Acting on any incidents/or injuries, near misses, equipment faults, complaints and information that is security related
- Effectively manage labour costs such as rosters, leave and overtime to the agreed schedule as per the site’s P&L and company standard
- Establishing systems, policies and procedures knowledge base designed to ensure consistently high service performance and seamless support is provided

**Skills and Experiences**:
**To succeed in this role you will need**:

- Well-Developed interpersonal, communication and relationship building and management skills.
- Previous Security Management or supervisory experience with an intimate understanding of emergency procedures
- Previous experience leading a team
- Previous retail security experience
- Proficient in preparation of reports, dashboards and documentation
- Ability to handle high-pressure situations with key stakeholders (client and police liaison)
- Current Security license with appropriate endorsements
- Advance First Aid / Advance CPR and Resuscitation (mandatory)
- Provision of after-hours assistance and emergency response for all security, operations and facility-related areas

This is an exciting position that represents a unique opportunity to make a difference by establishing an environment that fosters high morale, performance, ethical behaviour and the general well-being of personnel.

**NSW M/L**: 405174092 and 000105748, NT M/L: 261SFL, QLD M/L: 4475148, SA ISL: 279050, VIC M/L: 749-983-30S, WA M/L: 61088, QLD M/L: 3153517, NZ M/L: 18-054722

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